Sheraton Beihai Resort Reviews

Response from Property: Dear Sir, thank you for your valuable feedback on Sheraton Beihai Resort. We sincerely apologize for the mixed experience you encountered during your stay, and we greatly appreciate your comments as they help us to improve our services.First and foremost, we are deeply sorry for the confusion and misinformation you received at the reception upon your late-night arrival. We understand the inconvenience it caused, and we will thoroughly review our staff training procedures to ensure such incidents are avoided in the future.We understand your concerns about the late check-in process and the request to wake up your sleeping wife. It is our responsibility to provide a smooth and hassle-free check-in experience, regardless of the time. We will carefully analyze our check-in procedures and make the necessary adjustments to offer convenience and comfort to all our guests.Moreover, we sincerely apologize for the disappointments you faced during breakfast. We regret that the options for Western cuisine and cold cuts fell short of your expectations. Your comments have been duly noted, and we will diligently work on enhancing our breakfast menu to cater to various tastes and preferences.Lastly, we appreciate your positive feedback regarding our spacious and clean rooms with a beautiful ocean view. We are committed to maintaining the high standards that our guests expect and providing an enjoyable stay.Thank you once again for sharing your feedback. Your satisfaction is of utmost importance to us, and we sincerely hope to have the opportunity to regain your trust and provide you with an exceptional experience in the future.

Response from Property: Thank you so much for your review of our hotel. We are honored to bring you with good memory during your stay. We believe that your recognition will be the driving force for our continuous progress. Sincerely look forward to your next visit, we will continue to provide you with high quality services!

Response from Property: Dear guests, hello! Thank you and your family for staying at the Sheraton Beihai Resort. As a member of the Sheraton Beihai Resort, we are honored to have left you with wonderful memories during your stay and to receive your recognition in all aspects of the hotel. We will also convey your special appreciation to Aileen at the front desk in a timely manner. Thank you for your affirmation. This is also the greatest pride of our employees. All rooms in the hotel are equipped with floor-to-ceiling windows and balconies, offering sweeping sea views or quiet garden views. The natural wood tone design shows elegant taste and exquisite style, creating an elegant and comfortable stay experience. We look forward to seeing you again!

Response from Property: Dear guests, hello! Thank you for choosing to stay at the Sheraton Beihai Resort. We are honored to receive your full recognition of the hotel's environmental facilities and health services. The hotel is located in Guantouling National Forest Park, with sea views of Beibu Gulf, surrounded by mountains and sea. From the hotel, you can drive to many scenic spots such as Silver Beach, Qiaogang, and Mangrove Wetland Park in about 20 minutes. Your appreciation and recognition give us great encouragement and are also the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with an extraordinary stay. We eagerly look forward to your visit to Sheraton Beihai Resort again. Wish you the best in your life. joy!