Hyatt Place Chicago Midway Airport

The first night our temp would not go below 74-75 no matter where we set the thermostat. The next day we left for the day & evening. I told the staff about that and they said it would be fixed. We got back late at night to find it was g fixed, it was now warmer, and the hvac closet was wide open and would not close.. Housekeeping never came to our room. When I complained the next morning I was told the hvac system was designed to only turn on when there was movement in the room. I clarified, “so it doesn’t work when I’m sleeping in bed and not moving?” She said yes, that is the case. That is insane. Finally though after the 2nd day it miraculously got fixed and we got housekeeping.

The rooms were very clean and had plenty of space. The blackout blind didn't block out as much light as I was hoping. We could hear noise out in the hall in the morning; I'm not sure if it were guests or the cleaning crew. Overall, an enjoyable stay though- would definitely recommend for anyone flying out of Midway frequently. Also, some our rideshare drivers had a hard time finding the hotel, so just be aware.

breakfast was great, staff was pretty nice other than the fact it took us asking twice to get toilet paper and more towels with 3 adults and 2 children who use the restroom, worker wrote down all of our information for us to still not get toilet paper all day, which was okay because we went to do things but no one delivered our toilet paper and towels as they stated they would.. when we asked again waited about 20 mins before we still got it because worker had to go to another floor. the facility was clean don't get me wrong but when we came home from our trip my child had ended up with head lice… which i know for a fact my child DID NOT have any prior to the trip. was not

I specifically asked for a quiet room and the front desk gives me a room next to an entire migrant family with 15 kids running down the hall screaming and talking loudly outside my door until 2am like they owned the hotel. Are people really this twisted and sick in the head to screw someome over every opportunity they get? And my bed had a huge dip in the middle. This place was not worth the price.

Did not like that the hot water in shower made noise you could hear loud in the room. Disturbing others in my party.