tinytan20
May 10, 2024
Beautiful view and comfortable bed. And the only good customer service came from the bell hop. I would not come back here and I would advise anyone who asks to not come here. No room service plus other amenities not available. Poor customer service from front desk and the staff at 8100 restaurant. Our room wasn't ready after 4pm. Our keys didn't on our first rooms. Three tries later, they gave us different rooms. We did not receive all our items for our first breakfast. After waiting 1.5hr, we did not receive any food at our 2nd breakfast. There are no lunch options. Dinner was served in the bar. All of our steaks were overcooked but delicious. None of us complained or sent it back. The burger was also overcooked. Again, did not complain or send it back. This was supposed to be a relaxing weekend with non-ski activities, as advertised for this time of year, but there was nothing to do. And no concierge to help.