Kyriad Beauvais Sud

We had properly booked accommodation at this hotel through *********** and arrived late at night. The receptionist was exceptionally rude and uncooperative. He demanded payment again, even though I showed him proof that the agreed amount had already been deducted from my account. He was pushy and persistently shoved the payment device towards my phone, insisting on charging the accommodation again. I asked him to clarify the situation and find a solution, but he refused to listen. After this distressing ordeal, he threw us out of the hotel. We were left in the middle of the night on the street with four young children and a baby. Of course, the hotel has kept the charged amount, and I am still disputing to have the disputed amount refunded. Unbelievable disgrace and rudeness. Never again!!

We survived the insect bites, the spiders, the damp rooms, the horrendous receptionist Karin . The only positive thing about the place was the housekeeper Joy, who was indeed her namesake. The receptionist Karin was the most offensive, lazy, rude, arrogant and dismissive person we have ever met. She refused to give me extra milk the first morning when it had run out, told us huge spiders were normal, damp rooms were fine and that the bite on my friend's neck was allergies. When we checked out on Sunday morning at 11.55am, we were told we could not stay in the building as the reception area was occupied and that we couldn't use the dining area to wait an hour for our taxi. She also told me that I was a bad person as I said I was going to put a negative review on ***********. Karin also told us we shouldn't expect much from the hotel (when we were trying to convince her that we should be able to stay inside) as it was only a two star! By the way, I have never seen donuts cut in half before and the bread was stale. The night receptionist that was 'checking the hotel' (smoking outside I think) while I was using my phone as a torch to try and find my key from the reception desk at midnight barged into my room 30 minutes later telling me that I should have contacted him to get my key! No-one was there and the door had a wooden statue behind it! Our saving grace was Joy the housekeeper who allowed us to stay in one of our rooms as she wasn't going to get to it straightaway. Otherwise we would have been sitting in the rain! I enclose a photo of one of the three seats in reception for your viewing pleasure!