AC Hotel Cleveland Beachwood

Review of AC Hotel Beachwood The AC Hotel in Beachwood, Ohio, is situated in a pleasant area and has a modern, clean design typical of the AC brand, with a European-inspired decor. The rooms are spacious, comfortable, and well-suited for both business and leisure travelers. However, my experience with the staff was less than satisfactory. Upon arrival, I waited over 15 minutes at the front desk, which was left unattended, before I was greeted. When I was finally checked in, there was no recognition of my Marriott Bonvoy status, which I found disappointing. Another evening, I visited the bar and found the staff seemed inconvenienced when I inquired about a food menu. I was quickly informed that there was no chef on duty, but no alternative solutions or suggestions were offered. When I requested a glass of iced tea, I was told they had none. Later, I tried to find snacks at the front desk, but the selection was limited to gum and sodas. While I understand that management may face challenges with staff availability, it’s essential that customer service is prioritized. Staff should be trained to be more welcoming, attentive, and proactive, especially when guests arrive late and dining options are limited. Simple gestures like eye contact, a smile, and offering alternatives can make a significant difference. Overall, while the property is lovely and well-located, the customer service experience fell short of expectations for a Marriott brand.

Our stay was just “ meh”. Not a a Marriott top pick. Staff was friendly but I wasn’t thrilled with the cleanliness in our room. The bedcover had quite a few stains on it. I called down to the desk to ask for a new one to be delivered, it never came. Called down a second time and it still never arrived. The area is very nice and the parking was convenient but I’d stay elsewhere my next visit.

Excellent rooms and space. Lovely dining areas. Good breakfast at a fair value. Friendly staff and Missy the manager a great help. Worth the extra cost ca neighboring hotels in a great location too Quiet and comfy Modern and immaculate Great choice for east side

Great new smaller Marriott affiliate We just stayed at AC in beachwood for a family event. We had a great expedience. The hotel appears brand new, very clean and modern finishes. The room was comfortable even with two children. The staff was very friendly everyone said hello and tried to be extremely helpful. Also the hotel is located in an outdoor dining and shopping district which is a great plus, there is a small playground as well across the street and parking in a nice covered lot around the corner We would definitely stay here again for a trip to this part of Cleveland

I was in town with my family for the NCAAW Final Four. The entire city was buzzing with activities associated with the tournament, eclipse, AND opening day. AC Hotel was also busy, but Kelvin at the front desk might us feel welcome and helped us settle in. Thank you for the terrific service!

I stayed this past weekend and really enjoyed my stay. I had two rooms. The rooms were clean and easily accessible. The staff was very inviting and friendly. I had a few questions when I first arrived and Ashanti and Jaylen at the front desk answered them without hesitation. I also had a conversation with the manager Kelvin and he was just as friendly. There is easy access to various dining and I would recommend this hotel to anyone.