Islazul Sierra Maestra

This Hotel is bad since you arrive, the Hotel Reception is not friendly, they do not tell you the closing and opening hours of the services, so I lost my breakfast included in the payment, I feel cheated. In addition, the lunch is bad, the chorizo ​​is stale and rice without salt. Beer is sold more to people on the street than to customers

Hotel with very poor quality, the attention of the staff is shameful, they are sold for money if they do not put money in their hand, they do not solve anything, they do not have a word, they are not interested in the well-being of the guests, they do not even make the effort to please or for what Less helping guests. The facility is falling apart and it is a shame because it was a very nice hotel but apart from that I point out again so that it is taken into account that the attention of its workers is shameful and embarrassing, mainly the workers at the reception who do nothing at all for trying to help customers. I hope that this review that I make at least serves to call the attention of the leaders of that facility or the highest rank of IZLA AZUL and they are called to record and at least justify the misery of salary they receive because their objective is not being met . My name is Virgen del Carmen, I am not afraid to say my name and I was staying from January 7 to 11, 2022 in cabin H, which by the way is a disaster in the bathroom, nothing is useful, the torn sheets, not counting the cleaning, they gave it to me fed up with churre and the times they went to clean they only put toilet paper and soap, cleanliness was always conspicuous by its absence.

Es un hotel bonito, sin ser nada del otro mundo, pero poco a poco ha perdido su encanto. Poca variedad en los desayunos y comidas, habitaciones sin agua caliente, a veces la atención no es la adecuada. Una pena porque solía ser de lo mejor de la ciudad de Bayamo y del Oriente cubano, a donde podía ir el cubano de a pie.

!!! DESAYUNO POBRE ...PISCINA RUIDOSA Y SUCIA!!! Estuvimos 4 noches el mes de julio..NEGATIVO..en el precio incluia desayuno buffet inexistente..nunca hubo leche ..ni pan..ni zumos de frutas(los mangos y piñas tropicales estaban a montones por toda la ciudad)pero en el hotel no existían..tuvimos dos tacitas de café solo en 2 dias...tortilla..2 lonchas de jamonada..y una especie de salchicha extraña..NO utilizamos la piscina porque aquello era una fiesta de personas ajenas al hotel(no me parece mal que la disfruten gente de la calle (pagando claro)pero con la musica a tope ..latas de cerveza vacias tiradas por todas partes y basura...no daban ganas de bañarse ademas haciendo un fuerte calor..POSITIVO..hotel antiguo pero bien mantenido y limpio sobre todo la habitación..personal amable sobre todo la camarera de piso..ademas obtenimos una buena tarifa reservando con viajes el corte Ingles...seguramente cuando regrese de nuevo a Cuba me alojaré de nuevo aquí...estuvimos 9-10-11-y 12 de julio