Nicole Marie
February 12, 2024
Staff and service were excellent. The property and rooms could use some deep cleaning/updating. Room had multiple wet spots on the floor from leaks/condensation from ceiling. This made the tile floor very slippery. There were areas in the room that were dirty from past guests, especially around the toilet. We did receive prompt housekeeping each day but were not consistently left with sheets to cover the comforter (and were questioning if the comforters were cleaned btwn guests). Had issues with toilet flushing and did not have a warm shower our entire stay. The room itself was huge, loved the balcony, outside jacuzzi and the two sink setup for bathroom and changing room
Check in went quick and smooth for group of over 20 showing up at once.
We were greeted with an anniversary cake and other party in our group received champagne for honeymoon, both were appreciated touches.
Received great service during our stay from the Gabi bar staff- Wilkin, Orquidia, Ivelise, Joana (unsure on exact spelling for names).
It was confusing at times which parts of the beach we could use and what restaurants we could eat at outside of the garden suites on the complex. Received somewhat conflicting information from staff when trying to clarify. Because of this, dining options were somewhat limited.
Overall, we enjoyed our stay for 5 nights and felt it was a good value for the price paid. The property has the potential to be gorgeous again with the right attention to detail/upkeep.