Autograph Collection Hotels in Bavaro

Room: 3.5 Cleanliness: 3.5 Entertainment: 3.8 Service: 4.5 Spa: 5.0 Food: 3.5 My husband and I stayed for a week over New Years with another couple. We had planned for Punta Cana and chose this resort based on our budgets, location and previous reviews. We had the private transportation through our travel agent to and from the hotel, that was easy and pleasant. Once we arrived, we were brought to our rooms. Our door to our room, was next to impossible to enter. It would register your card/band but have to physically tackle it and shimmy to get in. It was addressed right away, and every day after, and it was never fixed. It took about 4 days to figure out the trick and still have issues every day. The room itself was small, which was fine since we didn't go to an all-inclusive for the room. The bathroom does not have a door, so your shower and your toilet are simply separated by glass doors in the bathroom. It was clean and smelled fairly strong of cleaner, but there was obvious aging with paint peeling and cracked tiles. Throughout the stay, we barely had hot water and the basic amenities, even when requested - specifically excess bottled water. We would hide it in our luggage to get more throughout the day. Our very last day we experienced a medium sized cockroach. Throughout the resort, it was fairly clean. The resort bathrooms were questionable every day. Broken toilet seats or completely missing. Often there was NO toilet paper in every bathroom stall. Not every sink would work either. Dinnerware was always clean, no issues with restaurants. The pool is the pool. Debris from people, birds flying over, sand from the beach - that's all normal and expected, so no red flags there. There is a schedule posted for the daily entertainment. They have a fitness VibeTeam throughout the day for the beach or in the pool. Their job is to get people motivated and do something new, never too pushy and are very good at their job. The team is very entertaining and upbeat and make it fun to be there. Lots of different activities and entertainment to enjoy. Their foam party definitely gets real! LOL For the amount of people at the resort when we arrived compared to when we left, the pool was never overwhelming. However, if you didn't get down there early to reserve some chairs, you were never going to get one - or have them stolen if you went back to your room. The beach was the same way. The song lists are also on repeat... Every. Day. There are exclusively cabanas for the Diamond Club, which we were not apart of. If you chose to pay for a cabana for the day, it would vary from $50-165, for 10-6, and you get a butler for the day. The evening entertainment wasn't bad, but the other resorts we stayed at was a little more entertaining. Do not get me wrong, we definitely participated and witnessed dances and events we never have seen before and you can tell their dedication, so if you plan your stays around that, I wouldn't r

Excellent service. People working there were always very helpful whenever assistance was needed. Food was tasty, and the room we booked (suite with swim out) was awesome. The place is very big, so be aware that there will be quite a bit of walking to get to the lobby (where most restaurants are). When getting ready to leave, you can ask for the bellboys to get the baggage with you back to the lobby in one of the golf cars that they use to move around.

We were booked in to a Diamond Lodge room so on arrival you have your own check in. You leave your bags with the bell boys and you go and halve a seat where they give you a drink while the reception staff get your gear together. The wait is only minutes and they come and see to your accommodation promptly. They put your wrist band on(which also acts as your key) on your wrist and explain were most things are. They then get your butler to take you to your room. Ours was Noroya (more said about the butler service later). The butler then takes you to your room and as you go they point out restaurants, pool etc, etc. It a lot to take in as you are tired from the journey but they are doing their best. Once at your room your cases are fetch by the bell boys(tip expected) Our room was on the backside off the hotel so had a little view off trees and could see the sea and beach off next doors hotel. There is a super king bed and all amenities one would expect. The mini fridge is fully stocked and there is a Nespresso machine for hot drinks(we never used) Bathroom is large and has separate Shampoo, Shower gel etc, etc which is a nice touch. The bed is is comfortable and has a topper on so was a winner for the wife. They clean the room everyday and do a very good Job. Hotel amenities: 3 pools at Royalton Punta Cana, 3 pools at Royalton splash and a fully stocked water park are available for use to use. Nice touch is that you can use all facilitates at both hotels so there is plenty off choice. All pools have a bar within throwing distance and 1 pool at RPC and all 3 at RS have a swim up bar. All pools had plenty off sun beds so never had to get up early to grab one. We like the atmosphere at the quiet pool at the Royalton splash near the reception but all were clean and tidy. Bars and restaurants: As well as the bars at the pools they also have a lobby bar, Martini bar, a Sport bar and also 2 beach bars, one for diamond club members only at RPC, as well as a lobby bar, a social bar and a Bellini bar at RS. At the time we were there the Normal beach bar was closed for renovations.All are well stocked with branded drinks (make sure at some you ask for the branded ones. I have to say the staff are brilliant, friendly, helpful and go the extra mile(the guy who name has left me at the diamond club beach bar was excellent) Restaurants while we were only open on certain days so will only comment on the ones we used. We eat at both Buffet restaurants and they are what they are. Plenty off choice with show cooking stations. The food was good, plenty off it but its buffet so food could be warmer but that the nature off the business. Zen Japanese restaurant is great but it does feel like you are rushed, as they have to keep to the tight timings as they have about 3 different sittings. Food is fresh tasty and plenty off it. Hunters Steakhouse was wonderful. big portions freshly cooked to order and again plenty off it. Wife had salmon which was the biggest piece I