Mercure Selangor Selayang Reviews
Mercure Selangor Selayang
No B G 12, Dataran Emerald, Jalan Ps 11, Prima, Batu Caves, Gombak, MalaysiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Mercure Selangor Selayang Guest Reviews
4.2/5
Very Good
214 review
Verified reviewsLocation4.1
Amenities4.1
Service4.1
Cleanliness4.3
Filter by:
Sort by:
All Reviews(214)
Positive reviews(209)
Reviews with photos/video(62)
Awesome stay(53)
Clean and tidy(26)
Awesome rooms(25)
Great service(21)
Tasty food(7)
Great value for money(6)
Great location(5)
Negative reviews(5)
Peng Hui
Superior Room with 2 Single Beds
Stayed in Jan 2024
Business travelers
53 review
Very Good
Posted on Feb 1, 2024
There is a difference of overall quality compare to Mercure Glenmarie, this include e.g. room, breakfast etc
Response from Property: Dear Valued Guest. We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive feedback from our guest.For your kind information, each Mercure brand have its own Theme and Concept. For Mercure Selangor Selayang, our concept is more towards Accessibility and special need guests concept. Furthermore Mercure Glenmarie is fairly new with a new modernize Theme and Concept. We do take note on the breakfast experience and we will further improve based on our guest needs and requirements.We appreciate and we thanked you for sharing your experience. We look forward to be given the opportunity to improve your future experiences. Sincerely. AriefRoom Division Manager
Anonymous User
Superior Room with 1 Double Bed
Stayed in Jan 2024
Solo travelers
1 review
Very Good
Posted on Jan 14, 2024
Room is cold as per my request on my booking request. Room ver clean, water heater function well.
Receptionist very nice. Keep it up your service.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that your stay is according to your preferences and request. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Yusni
Superior Room with 1 Double Bed, Executive Floor
Stayed in Feb 2024
Business travelers
7 review
Outstanding
Posted on Feb 17, 2024
The hotel has Very clean and spacious room, with Helpful workers.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and satisfied with your stay experience.It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Wafa Kasmat
Superior Room with 2 Single Beds
Stayed in Dec 2023
Couples
70 review
Posted on Dec 7, 2023
The room was comfy. Got really troubled in parking. The reception said just tell the guard at the parking gate that we are hotel guest. At the parking gate, there was no guard, no assistance even i already push the buttons so many time. Ended up i need to pay rm16 for parking. The receptions were irresponsible!
Response from Property: Dear Valued Guest. Thank you for your review and we appreciate your feedback. For your kind information the carpark exit is equipped with an intercom system for guest to ask for further assistance which is a common thing at every single automated carpark area. We at the hotel side would never advise our guest that you need to communicate with the security guard as they are not part of the carpark management team. Our standard practice is we would advise our guest to communicate via the intercom and inform that they are our hotel guest with the parking attendant if they should have any issue when entering or exiting the carpark as the parking attendant are the one with access to further assist. At the same time, the parking management have left their duty mobile number at both the entrance and exit area if guest unable to communicate with them via the intercom system. Its unfortunate you did not informed us on this matter earlier as we would have gladly refund back your MYR 16 even though the carpark management is not under the hotel. However we would still offer for the refund with you contacting us back for further refunding details.We regret on what had happened and we thanked you again for your review. Best Regards, AriefFront Office Manager.
Guest User
Superior Room with 2 Single Beds
Stayed in Mar 2024
Family
1 review
Posted on Apr 6, 2024
Extremely terrible experience.
I took connecting rooms. One of the room, air con, fridge and phone was not working. All they did was gave reasons after reasons.
They sent the maintenance guy at 10pm to.get it repaired.
Will attach the evidence with this.
Raise my problems upon check out, they say they will investigate.
When I call to follow up, the first call.they say head of department not in office.
& my subsequent calls they don't answer.
Guest User
Superior Room with 1 Double Bed, Executive Floor
Stayed in Jan 2024
Business travelers
7 review
Posted on Jan 24, 2024
For a 4-Star hotel, the facilities and service are on par with other hotels in the region and the price is reasonable. The only setback was that after parking the car in the basement, I could not open the door acess to the hotel lift because I did not have the pin number that was required to open the door. Luckily a maintenance crew who was passing by helped me to open the door. When I qestioned the receptionist, I was told that we must call them to obtain the pin number and open the door. I feel this is quite absurd because it was not mentioned while I did the booking on the internet, nor was there any message from the hotel about this requirement.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. For your kind knowledge, the basement car park door pin code access had been setup by the building Security Management as part of Safety and Security policy as The Hotel is sharing access with Resident units. We had cascade in the booking platform website with information of Access Control System. However we do not provide further details as such information is restricted and to avoid others apart from our guests to have access or knowledge on this matter. Hotel guest who have not yet checked in can use the escalator access from the basement carpark to the ground floor. The pass code information will only be provided after our guest have checked in with other details such as Hotel Wifi user, facilities and etc. All this measures is of course part of the Safety and Security reason for our guest well being.Thank you again for sharing your experience and we regret on the challenges you had experience. Sincerely, Arief MarkRoom Division Manager
Lee Wei Lun
Superior Room with 1 Double Bed
Stayed in Jun 2023
Business travelers
49 review
Posted on Jun 25, 2023
My first time staying in a hotel where i couldnt sleep. The bed is too soft. The fridge blue light with transparent door shining on your face while u ry to sleep. Usually, for hotel aircon, i'll have it at 23 degrees and i can hide in the blanket. For my room, its at 16 degrees and i'm sweating throughout the night. The aircon isnt cold. Honestly, quite disappointed with the mercure brand this time. Penang mercure and singapore mercure are much better. I have to admit that some comments i read in the review are really as they said.
Response from Property: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that you had experience the unwanted; please allow me to express my sincerest apologies.At Mercure Selangor Selayang, we are committed to provide our guests with the highest quality of services and facilities. We sincerely regret the short fall of our service in this instance. Your feedback is important to the success of our organization as we rely on you our guest, to tell us how we are doing and how we can better meet your needs.Please note that these challenges was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem that you have faced. All our efforts are concentrated in preventing future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vengkates RaoHotel Manager
Shah Wahab
Superior Room with 2 Single Beds
Stayed in Nov 2023
Family
26 review
Outstanding
Posted on Nov 23, 2023
All is good. I have a wonderful stay at this hotel. If you are looking hotel near to Hospital Selayang, this is the best choice for you
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your good stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback and we are delighted you had a pleasant stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Guest User
Superior Room with 2 Single Beds
Stayed in Jan 2024
Business travelers
4 review
Outstanding
Posted on Jan 5, 2024
5 stars on all categories for its price. Comfortable stay and the pool is also nice.
Response from Property: Dear Valued Guest, We appreciated very much on your recent stay with us at the Mercure Selangor Selayang. Its always a pleasure receiving positive feedbacks from our valued guest. At the same time we are delighted that you had a comfortable stay. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Vengkates Rao Hotel Manager
Guest User
Superior Room with 2 Single Beds
Stayed in May 2023
Business travelers
1 review
Posted on May 10, 2023
Request was not at all fulfilled and receptionist did not bother to even say sorry upon checking in. The worse part is a Malay Lady at front desk initial โAโ was so rude. She should learn how to welcome the guest! What she said was โya?โ Macam aku nak tumpang rumah kau pulak beb! And she didnt bother to explain anything only to ask for deposit and asked me to sign the form. No thanks, nothing. Thankfully this is my countless stay so i know where the elevators and place for breakfast is. I dont think she qualify to be a hotelier. Room was fine, pool was superb. breakfast was just same level as your mamak eateries๐open type bathroom/ lavatory is not practical - sound and smell can be annoying!
Response from Property: Dear Guest, Thank you for your comment in regards of your recent stay at Mercure Selangor Selayang. We would like to know further on the request that was not fulfilled upon check in as the information and description given is not complete. For your kind info, any special request will be mentioned on your booking details if you had requested in the additional request tab / column upon completing your booking. We will based on the request forwarded to us via any OTA bookings and we will respond back accordingly based on the request availability if there is any. In regards of the bathroom area, all our Superior and Superior Executive floor room are Wheelchair and Accessibility friendly bathroom design. Should you require rooms with enclosed bathroom area, you can book our higher category of rooms of Superior Suite and Executive Suite. We do take note that your breakfast experience was not according to your standard. Rest assured we will look into the matter and we will make improvement to better serve the needs of our guest. Thank you again for sharing your comments and we hope to hear from you soon.Sincerely, Arief MarkFront Office Manager
Ahmad Afiq Abdullah Zan
Superior Room with 2 Single Beds
Stayed in Nov 2023
Friends
4 review
Outstanding
Posted on Nov 26, 2023
Stayed with breakfast. Breakfast was the same each of the mornings. No variation. We were given the room with the bathroom fscing the bed which was very uncomfortable. Check in and check out waiting time should be improved by opening more counters during peak hours
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback and constructive feedbacks from our valued guest.Unfortunately for our Superior rooms, the room lay out is with and open hand basin area. This is because the design is accessibility and wheelchair friendly design. However should you wish for an enclose bathroom, you can book our Superior Suite or Executive Suite rooms. For our check in and check out counter, we only have 2 counter available at one time. This is due to number of manning we have available and to ensure at all time we have staff available at the counter. We do apologies on the inconvenience caused by this matter. We take note on the breakfast experience and I will forward it to the relevant department.Thank you again for sharing your experience and we hope to welcome you back againSincerely, AriefFront Office Manager
Raw31
Superior Room with 2 Single Beds
Stayed in May 2023
Family
62 review
Very Good
Posted on Jun 13, 2023
Good and reasonable price hotel. Nothing much to complain. Keep it up.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your pleasant stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Anonymous User
Superior Room with 2 Single Beds
Stayed in Oct 2023
Business travelers
8 review
Very Good
Posted on Nov 18, 2023
Booking this hotel for business reason at nearby hospital Selayang. Very nearby & basic amenities are within walking distance. Hotel are great but breakfast variety could be improved. Swimming pool at the top is quite small but adequate with birds eye view of surroundings
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your great stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Vengkates Rao Hotel Manager
Syuk@syai
Superior Room with 2 Single Beds
Stayed in Feb 2023
Couples
12 review
Outstanding
Posted on Mar 9, 2023
Nice and beautiful hotel. Quite keen and neat. Very near to eco shop and have pasar malam nearby there. Enjoy it
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Daljit GillGeneral Manager
Anonymous User
Superior Room with 2 Single Beds
Stayed in Aug 2023
Family
5 review
Posted on Oct 4, 2023
Location is not good enough. Crowded place with high traffic jam. Difficult to find good food place. Service not so good. And also the swimming pool very cold and not kids friendly.
Response from Property: Dear Guest. We would appreciate if you would have been transparent in your review. Mercure Selangor Selayang is located in outskirt area of Selayang with minimal traffic issue apart from the Morning and Afternoon rush hour due to the main road linked directly to Jalan Kuching - Rawang road. The building itself is only linked to the Emerald Avenue which is accessible by multiple entry road. The location of the Hotel was initially to accommodate guest as its nearby to Hospital Selayang and those business traveler for the nearby Serendah and Rawang industrial area. However our door is always open for guest on other travelling purposes as its just 15 minutes from Golf Course and recreational Waterfall. Its even located to nearby Selayang Hot Spring.For the food area apart from our Meraki Restaurant with choices of local and some international dishes, Bandar Baru Selayang and Selayang Mall is located just 5 minutes driving distance from the Hotel. There you can find a lot of options for food even Fast Food Outlet. We regret that you felt our service is below your standards. At Mercure, we strive to provide a superior service experience for every customer. However thank you for your feedback as we are continuously to better improve our quality of service. As for the swimming pool, its an open area swimming pool located on level 25 floor. The weather will play a huge factor on the water temperature and unfortunately due to its location, we can only build a small swimming pool at 1.2 metres. Children are allowed to swim but only with Parental and adult above 18 years old. And due to its location, we can only design a standard basic swimming pool setup with a semi infinity pool setup. Nevertheless, we thanked you for staying with us. Sincerely, Mercure Selangor Selayang.