Guest User
January 31, 2023
15 days in Lebanon from North to South, including stops at the Sofitel Gabriel in Beirut or the Mir Amin Palace, the Auberge de la Mer was the worst hotel experience and the most expensive! this hotel is not managed and the very young staff (trainees?) is left with no room for maneuver to meet basic needs! he was probably instructed not to spend anything before the hotel closed, but there were many shortages (very sparingly provided breakfast, for example). wifi and television did not work in our room (we were obviously not alone); smell lifts in our shower and visibly unvacuumed carpets. on the restaurant menu, in the same vein, many dishes not available! in conclusion, an absent management who does not know what customer means for this price level and who does not know either what reputation means (given the way the hotel reacted to our remarks). The remarkable location alone cannot boost the customer experience and satisfaction!
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