Henrietta House, A Member of Radisson Individuals Reviews
Henrietta House, A Member of Radisson Individuals
27-29 Henrietta St, Bath, United KingdomView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Henrietta House, A Member of Radisson Individuals Guest Reviews
4.1/5
Very Good
47 review
Verified reviewsLocation4.1
Amenities4.0
Service4.0
Cleanliness4.2
Filter by:
Sort by:
All Reviews(47)
Positive reviews(28)
Reviews with photos/video(3)
Negative reviews(19)
Sa Ba
Boutique Superior Room
Stayed in 2024 年 6 月
Couples
7 review
Posted on 2024 年 6 月 19 日
Parking is an issue.
Extra fee charge
Lê
Boutique Cosy Small Room
Stayed in 2024 年 1 月
Solo travelers
4 review
Outstanding
Posted on 2024 年 1 月 24 日
Everything is amazing, Staff are great, especially Raj. Will come back !
CT’ng
Single Room
Stayed in 2022 年 10 月
Solo travelers
12 review
Posted on 2022 年 10 月 13 日
Boutique English experience within Bath city. Great breakfast and good service.
Andy
Single Room
Stayed in 2023 年 4 月
Solo travelers
1 review
Outstanding
Posted on 2023 年 4 月 7 日
Very very good
Buanfenshouderena
Boutique Triple Room
Stayed in 2023 年 9 月
Family
17 review
Outstanding
Posted on 2023 年 9 月 2 日
Pleasing music, beautiful lighting and wonderful setting of room. Staff are so sweet and patient as well. The food was great and provided choices for vegan.
The music is beautiful, the lighting is soft, and the room is comfortably furnished. The staff are caring and patient. The food is delicious and vegetarian friendly.
Original TextTranslated by Google
arcplus
Standard Room
Stayed in 2023 年 9 月
Family
11 review
Outstanding
Posted on 2023 年 9 月 10 日
Booked on behalf of my family, very satisfied!
Original TextTranslated by Google
Guest User
Stayed in 2024 年 6 月
Other
0 review
Posted on 2024 年 6 月 24 日
Worse hotel and service Ive ever stayed in. Stayed in two superior rooms. Changed one to another because it was so bad. 2nd was no better. Look at the pictures. Two single mattresses stuck together with spikes sticking out, really poorly decorated and shabby. Dirty rusty and mouldy bathrooms. Stairs with torn carpet. Staff refused a refund and instead offered a free night stay! As if we would ever go near. This hotel is an embarrassment to the brand and youll be shocked. Not even biscuits or water, no room service as advertised and the free toiletries consisted of a single tiny bar of soap. This is a franchise of Radisson and obviously run by an owner solely focussed on profit and not people
Michelle C
Stayed in 2024 年 6 月
Other
Very Good
Posted on 2024 年 6 月 17 日
Just a one night stay for Bath university visit. We didn’t use the bar or restaurants at the hotel. Our room was a garden room with 2 bedrooms and a bathroom (no lounge). It was perfect for a family. The only criticism was there was a damp patch on ceiling and wall in one of the bedrooms which was wet and the room smelled musty. The staff came to have a look but as hotel was fully booked we couldn’t change the room. They gave us a de humidifier . On checking out they thanked us and advised that the room would be looked at that day and the damp dealt with and offered an upgrade next time or points. I feel the staff dealt with this very well .Overall a lovely hotel which is centrally located in Bath
Response from Property: Dear Michelle, Thank you for the wonderful comments. We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals. We look forward to welcoming you back next time you’re in Bath. Kind Regards, Reservation Team
Martha B
Stayed in 2024 年 6 月
Business travelers
Posted on 2024 年 6 月 11 日
This is the worst hotel I have ever stayed at. I was allocated a room which resembled a cupboard, it was tiny, located on the first floor, had no window, no wardrobe, no ceiling lights and therefore was smelly and dingy. It is shocking that a hotel can charge over £100 per night for such a disappointing excuse for a room. At the time of booking there was no warning that there would be no window and that the quality of the room was going to be so poor. Other colleagues paid a lower price for a room with a window so the price wasn’t adjusted accordingly. I do not recommend this hotel to anyone. The staff were unhelpful and offered nothing as a way to rectify the situation.
Response from Property: Dear L7894KKmarthab, Thank you for sharing your feedback. We are very sorry to hear that your recent stay with us did not meet your expectations. We sincerely apologize for the issues you encountered with your room and for any inconvenience caused. At Henrietta House, we strive to provide our guests with a comfortable and pleasant stay, and it is clear we fell short in this instance. We regret that the room allocated to you did not meet the standards you expected, and we apologize for any confusion regarding the room description at the time of booking. Your comments have been taken seriously, and we will review our room descriptions and pricing policies to ensure transparency and fairness for all our guests. We also apologize if our staff appeared unhelpful and did not offer a suitable solution during your stay. This feedback will be used for additional training to improve our customer service. Once again, we apologize for the inconvenience and hope you will give us another opportunity to provide you with a better experience in the future. Kind regards, Rajeev kumar
Jet592124
Stayed in 2024 年 6 月
Other
Very Good
Posted on 2024 年 6 月 10 日
Great location, just 5 minute walk to shops and restaurants. Nice hotel, friendly staff, comfortable, clean and tidy. But on arrival our room was terribly hot with the air conditioning turned off. When we did turn it on it barely worked with no air coming out. Eventually we gave up with it and opened the restricted windows. We then reported the problem but were told it was working as the vent was cold. We were told to close the windows again but this made no difference. Breakfast was nice though we could not have a mix of cooked and continental. Car parking very limited and expensive so had to park 10 minutes away. When leaving I was struggling with two cases but was offered help by the reception staff. Overall, it was a nice stay and we would stay again.
Response from Property: Dear Jet592124, Thank you for taking the time to share your experience at Henrietta House. We are delighted to hear that you enjoyed our great location, friendly staff, and clean, comfortable rooms. We apologize for the issues you experienced with the air conditioning in your room. We understand how uncomfortable this must have been, and we regret that our efforts to resolve the issue did not meet your expectations. We will have our maintenance team thoroughly check the air conditioning system to prevent similar issues in the future. We also appreciate your feedback regarding breakfast options and car parking. We are glad you enjoyed the breakfast, and we will look into offering more flexibility with our breakfast choices. We are aware of the parking limitations and are continuously exploring ways to improve this aspect of our guest experience. It's wonderful to hear that our reception staff was able to assist you with your luggage upon departure. Your positive comments are very encouraging, and we are pleased to know that you would consider staying with us again. Thank you for your feedback, and we look forward to welcoming you back to Henrietta House in the future. Best regards, Rajeev Kumar
sjones375905
Stayed in 2024 年 6 月
Other
Posted on 2024 年 6 月 10 日
Apart from reception area Hotel looked shabby, floors looked as if they hadn't been cleaned. We were put in a separate part of hotel four doors down which was even more shabby. Room didn't have a chair to sit on so had to stand to apply makeup and dry hair. On second day room wasn't cleaned or bed made. cleaner just washed the cups!. Shower took at least 10 minutes to heat up. On a positive note bed was very comfortable and the hotel is in a very good location. I would not rate this as a 4 star hotel. When booking make sure you stay in main part as not convenient having to walk outside and up street to get to dining g room for breakfast.
Response from Property: Dear sjones375905, Thank you for taking the time to share your experience at Henrietta House. We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We apologize for the issues you encountered with the cleanliness and condition of the hotel. Your comments about the floors and the separate building are concerning, and we will address these issues with our housekeeping and maintenance teams to ensure immediate improvements. We also apologize for the inconvenience of not having a chair in your room and the delay in the shower heating up. Your feedback is invaluable as we continually strive to improve our facilities and guest comfort. Regarding the room not being properly cleaned and the bed not being made on the second day, this does not meet our standards, and we will investigate this matter further to ensure it does not happen again. We are glad to hear that you found the bed comfortable and appreciated our central location. However, we understand that the overall experience fell short of your expectations and our 4-star standard. Thank you for bringing these matters to our attention. We will use your feedback to make the necessary improvements and hope to have the opportunity to provide you with a better experience in the future. Best regards, Rajeev Kumar
adayan992178
Stayed in 2024 年 6 月
Other
Very Good
Posted on 2024 年 6 月 9 日
Overall, I enjoyed my stay, the staff's hospitality, and the location is very accessible. However, the elevator is extremely slow (40 seconds+ for 2 floors), and I still had quite a lot of stairs to navigate to get to my room. Part of it is the layout of the building, but I feel that this could be a problem for people with hindered mobility. The room was very cozy and there were USB sockets in the walls for charging various gadgets. The room also had a mini fridge and a safe. However, the showers did not have an EU/US plug for low-wattage appliances (like shavers, electric toothbrushes, chargers, etc.), the rain showerhead was very low (my head almost bumped into it), and the shower was only partly splash protected, which made for careful showers. Overall - location is amazing, price is ok, there is parking (not cheap but brings peach of mind), and the place was very clean. The ******* and drawbacks are not enough to detract me from returning, but I will check out other options.
Response from Property: Dear adayan992178, Thank you for taking the time to share your detailed feedback about your recent stay at Henrietta House. We are pleased to hear that you enjoyed our location, the ambiance, and the hospitality provided by our staff. We appreciate your comments regarding the elevator speed and the accessibility challenges posed by the building's layout. We understand how this could be inconvenient, especially for guests with limited mobility, and will look into ways to improve accessibility within the constraints of our historic building. Your observations about the room amenities are valuable. We are glad you found the room cozy and well-equipped with USB sockets, a mini fridge, and a safe. However, we apologize for the inconvenience caused by the shower setup and the lack of an EU/US plug for low-wattage appliances. We will consider these points as we look for ways to enhance our guest rooms. Thank you for highlighting the cleanliness and the overall positive aspects of your stay. Your balanced feedback is greatly appreciated and helps us to continually improve our services. We hope to have the pleasure of welcoming you back in the future. Should you decide to return, we will strive to provide an even better experience. Best regards, Rajeev Kumar
IanMadcap
Stayed in 2024 年 6 月
Couples
Posted on 2024 年 6 月 8 日
Poor customer service. We were told car park was full, but not advised where we might park. We paid near £200 for one nights stay, and that did not include parking, or breakfast. Minimum extras in room, for example no biscuits. Just tea and coffee bags. Our room was OK, just ok. Very dusty and not that special. Overall £60 would be fair, £200 is a total rip off. My advice is to find somewhere else where the staff care, and the customer is put first. Avoid!
Response from Property: Dear IanMadcap, Thank you for sharing your feedback about your recent stay at Henrietta House. We are very sorry to hear that your experience did not meet your expectations and that you were disappointed with several aspects of your stay. We apologize for the inconvenience you experienced with parking and the lack of guidance provided. We understand how frustrating this can be and are currently working on better communication and support for our guests regarding parking options. Regarding the room amenities and cleanliness, we regret that you found them lacking. Your comments have been shared with our housekeeping and management teams to ensure immediate improvements. Providing a clean and comfortable environment for our guests is a top priority, and we will address these issues promptly. We are also sorry to hear that you felt the value did not meet the cost of your stay. We strive to offer a high standard of service and amenities, and we regret that we fell short during your visit. Your feedback is invaluable to us as we continually work to improve our services and guest experience. Thank you once again for your comments, and we hope to have the opportunity to serve you better in the future. Best regards, Rajeev Kumar
Guest User
Stayed in 2024 年 6 月
Couples
0 review
Posted on 2024 年 6 月 8 日
We can’t fault the food and wine here …we had a lovely meal and drinks. Upset about the blatantly trying to fob us off with a fake bill. We asked for the cheque and were given a bill.The bill we were given was for nearly £140 … luckily I checked what we had (I get the impression most people just glance at their bills these days) I questioned it and got the correct bill very quickly.£80 ish ..big difference. No apologies whatsoever. Got the impression this was very normal having a fake bill ready to go. We re well travelled and can recognise true mistakes . Watch out!
Guest User
Stayed in 2024 年 6 月
Other
0 review
Posted on 2024 年 6 月 8 日
Henrietta House is extremely dishonest. We were unsatisfied with the musty, below-ground, windowless rooms HH offered us, and took our business around the corner to the nice Doubletree. But HH lied to our cc company, claimed that we stayd