Henrietta House, A Member of Radisson Individuals

Everything is amazing, Staff are great, especially Raj. Will come back !

Boutique English experience within Bath city. Great breakfast and good service.

Very very good

So disappointed - booked as a last minute treat to visit Bath Chris**as market Fortunately we booked on a Sunday evening which was much cheaper than a Saturday We arrived and were checked in efficiently - we were staying in room 205 - the room was small but it’s an old building so there was no surprise there. The bathroom was dirty - hairs on the toilet, the flush was worn and the shower screen was very dirty at the bottom. The toilet was propped up on a piece of wood!! I used the hairdryer only to find that it was melted and very badly damaged. We took it to reception and complained about the hairdryer and toilet being dirty. The receptionist apologised and said she would sort this out - we went out and when we returned the hairdryer was replaced and the toilet cleaned. There was a bottle of Prosecco in the fridge. The next morning we had breakfast - it was ok but nothing special - bacon was flaccid and sausage was not amazing quality. When we checked out the owner was present and asked about our stay. I expressed my dissatisfaction with the room and he offered a 25% refund and said he would e-Mail me offering a room upgrade should we stay again. We accepted this gesture and he asked us not to put anything on social media. To date I have not heard anything or received the refund they promised! This hotel was priced at over £400 the following Saturday - if I had paid this amount I would have been furious.

Good structure overall, the lift would take only to one side of the building. Breakfast was nothing exceptional, limited choice on the menu, poor communication. Sleeping was not very comfortable. French window covers would hit the ceiling when trying to.open. no wardrobe inside the room and no slippers.

The staff are lovely and seem to be trying hard to welcome their guests. The shower went cold after less than 10 mins, the bathroom has black mould, the bed was hard and some of the hotel just looked tired. We heard another man complaining before we got to our room, so we didn’t have high expectations are a luxury stay.

Avoid if you want any form of customer service. This was booked for a birthday treat and unfortunately we had a family emergency and I tried to reschedule our booking. I spoke to the hotel over the phone and was told it would be okay to rebook to another date but to call the following week because the reservations depar**ent wasn’t open. After much back and forth, already being charged for my stay and it being impossible to talk to someone who could deal with this, a month later I was told it was not their policy to be able to do this.