Holiday Inn Express BATH by IHG

Friendly , helpful & efficient Front office staffs. Offered complimentary late check out until 2pm. Thankful for their kind service. Room is clean, modern and with adequate services and amenities. Bathroom is spacious and nice shower room. Bed is comfortable, free WiFi and inclusive buffet Breakfast.The buffer Breakfast spread is very good , serving hot English breakfast and continental breakfast. Within 20 minutes peaceful walk to the town centre. Very convenient. We are truly happy & satisfied with our stay in the Holiday Inn express Bath , highly recommended!

Amazing experience and great receptionist talking Spanish Eduardo and her Colleague from Chiclayo Perú(I don't remember the name, I am sorry) and the rest of colleagues has been very kind and helpful all the time. Of course I am going to recommend this hotel to my friends.

On arrival, we were immediately confronted with increased parking charge, which we were totally unaware of. Prior to booking, we checked into all hotels in Bath and decided on holiday inn express as their onsite parking charge was £15 per day if you were a guest reduced down from £50 per day for non guests. The receptionist though very lovely in her maner clearly didnt understand how this may feel, she said it had increased to £80, but staying guests had a reduced rate of £50. It had increased from 1st March! I said that the website said £15, she didnt remark on that, and said that we had 45 mins free parking to decide what we wanted to do, and said if we wanted to go ahead with the £50 daily fee, she pointed at a code on the room info she gave with the room access card. Obviously very annoying, as its over 200% increase, without notice of the increase of the charge ahead of the visit. So we organised used just park and obtained a parking space for £10 for 24 hour parking. It was 5-10 from the hotel, 20 mins walking, so we used a Uber to return to the car the next day for £8. This added to the overall stress of the stay and could have been avoided if the hotel had honored the original charge which was not notified prior to our stay. Holiday Inn is 23 mins walk from the main part of Bath, so if you are looking to stay in Bath, i would avoid staying there. Whilst we were their the Hilton Double tree was slighly more expensive for a room, but we checked the parking and they offered 24hours for £18.99 which is really good for central location in Bath. Additionally our room at the holiday inn was dusty and our bed was very uncomfortable, we found a pair of trainers in our room (not ours) which showed the room wasn't cleaned particularly well. The shower ran hot and cold too, which added to the overal experience. When booking out of the room, i was asked about our stay and i told the receptionist my comments, she offerred me a free bottle of 500ml drink for my inconvenience, which i gave to me daughter and left. I won't be staying at the holiday inn express again, and for good reasons. Ii would check out the Hilton for any future visits as i feel that would be much better based upon my experience.

Their parking lot is very expensive. The location is good.

Rooms were nice and the breakfast that was included was nice!

Ver clean, and nice stuff members. Good buffet style breakfast.

We enjpyed our stay. Nice hotel and also the breakfast!

It is very good Hotel big room, a bit far to walk from city centre

I'm so disappointed with their service when it comes to cleanliness..I do understand how busy this time of the year,but they should be consistent with it comes to cleanliness.I always choose HOLIDAY IN EXPRESS because I have very good experience last year (NEW YEAR) in scotland branch and it was amazing experience..so I thought it would be the same here in HI Express Bath..We travelled as a family and my son 11y/o is Autistic,with ADHD and OCD as well as allergies...this kind of bed(sofa bed LINEN is unacceptable to whoever will stay there...we were told to wait until we occupied our room for this sofa bed to be ready,still we are not provided with bed sheets for this...really devastating,so sad and disappointing...