Guest User
September 1, 2024
At first check-in, staff said my booking’s payment was failed, I showed my booking confirmation with clearly stated payment successful, then he printed a confirmation for me to sign but I found that’s another one’s booking… totally another name…
The 2nd print out was just showing my name without another personal information and I was told it’s okay to sign…
Once I entered my room, there’s no bath tub, I called the concierge and claimed that when I booked this room type, photo clearly showed there’s bath tub and that’s why I chose this more expensive room type, staff just told me only Superior King room type offered bath tub…
When I tried to take a shower, there’s no shower gel & face tissue in the toilet… what a big surprise that a so called 4 stars hotel could provide such service standard…
I would definitely NOT recommend this hotel to anyone going to BATH for a visit…
And what’s more, this is my Birthday trip with more than 3 hrs drive from the North, they really gave me a BIG surprise!!