Guest User
August 1, 2024
Overall, experience at the property is good but has areas to improve. Let’s start with the good. 1. The staff at the Marriot are warm and welcoming. 2. The property is nice. Everything is brand new and clean. 3. I haven’t been to the country in over 10 years. It is nice to see an international hotel company investing in Santiago. It is different. I am used to seeing more local people. The property was filled with local people and other business people from different countries. It lets me know that the city is moving towards progress which I like. 4. The property is in the heart of Santiago. It is close to everything. 15 minutes to the airport. 15 minutes to downtown Santiago. Here are a few improvements that can benefit the property in the future. 1. Since it is an international hotel company, there should be a watchman (security) checking for actual verification of booking if a person prior to driving into the property. It ensures safety for the guest and staff. This should be done 24/7. 2. Have workshops on different issues with other booking websites and how to manage it. One example of this, I used bookings.com to book the hotel. Upon arrival, the staff member couldn’t find my name. I showed him the confirmation. He referenced the guest name as the principal person in the hotel. But I was the one who did the booking, it was under my name. As a result of that, the person didn’t add the bonvoy member number on the reservation. If staff are able to handle hiccups like this and how to solve them, it will make their job easier. 3. Have different audits on a quarterly basis on certain things around the property. A few examples are checking to see if the phones in the clients rooms are working, paint, customer service, food and everything. Based of these internal audits, management is able to make recommendations and adjust it as they see fit.