Ando Hotel Batam

Very New Hotel, Everything is new. Too bad, the pillows were too thick. should be 2 softer pillow + 2 current pillow. The hotel room not sound proof, even from the 8th floor, the noise of the motorcycle were so noisy. Overall is a very good hotel.

Dirtiest hotel that I had ever stayed in. Was given a room and found some brown stains and hair on the towels and bed sheets. Requested for a change in room, but was told there was no other rooms available. They gave us the option to downgrade our room but refused to return us the price difference. They eventually managed to change our room but the other room was as dirty as the first - we found blood stains on bedsheets and brown spots on the towels…. There was no other rooms and it was getting very late so we just requested for a change in bedsheets and towels. Lastly, the sound proofing of the room is terrible.

Very good service. Staffs always put up a smile, and help with doors and luggage. Very very comfortable bed. Quiet air con, hot shower, strong wifi always on point. Mall is opposite. Lots of massages opposite as well. Food court right below for breakfast too. Level 9 has a nice aircon view of Batam. Will come again.

Very good experience for my first time staying at Ando. Selected Ando after reading good reviews and on my arrival, didn’t know that Nagoya Mall is just a walking distance away. About 2 minutes across the road, and not forgetting there’s a convenience store next door. Did my proper check-in and gotten my room around 5 plus after doing my nails and did some shopping too. As my newly bought slipper (hook) came off, the staff provided me with the cable ties to securely salvage my shoe. Credits to the staff on duty on Saturday night. Will definitely book here again for my next trip. Side tip: Always go for grab and its very accessible!

The location is super duper good. Many local food, mart ard the hotel. Nagoya Hill Mall is just opposite the hotel with many spa&massage there. Really recommend this hotel, just a disappointed thing is we received a non window room while booking doesnt mention there is non window room for my room type. Overal is good.

The room is clean, with tv, mini fridge, safe box and hair dryer. The only issues are the poor WiFi connection and poor tv sound system. Overall is still good and recommended for families of 3.