Premier Inn Basingstoke West

The worst Premier Inn ever! Dated decoration, no aircon, room facing main road, had to open the window as it is soo hot, too much noise, no sleep all night. Constant foot steps from the room above!! One tovel per room and one face towel!! No bottled water in room, no bottle water in restaurant, had to take a pint of water to the room. The only good thing was the bed but never will stay here again.

Terrible service. Booked a room for 3 nights with breakfast......when we arrived just to let you know we can't book you in for breakfast on Sunday as they took busy, but the manager has said if you go and speak to him on Sunday he would do his best to get you in but if you don't get in come back and we will give you a refund (that's big of them).......when asked why as we booked the breakfast in advance we were told it doesn't work like that we don't book it till you arrive. So when asked I said it was likely we would need to be at the restaurant at 7am to stand a chance as everyone would be trying to get in we was told yes!! I think they make it clear that booking doesn't guarantee you get it as walk-ins are clearly more important to them!!!

Nathaniel was extremely kind and helpful!!! Great member of staff Very welcoming and lovely to talk to Asked about food and local area and was very informative. Room was lovely and clean Nothing to change or improve this time :) Thankyou so much!

We had a very pleasant stay.. The Hotel manager Kay is a credit to you. She made us feel welcome and helped us with some information. The whole team were friendly and nothing was to much trouble. The hotel was clean and we could see work is in progress to freshen up the hallways.

Night porter made my wife very uncomfortable and she felt quite unsafe with the amount of staring he did at her even whilst she walked away he continued to stare then put us in a room with huge cobwebs above the bed however the bed was comfortable and the shower pressure was excellent

And what you get is friendly staff, clean, tidy, fresh rooms & bathrooms, stacks of towels, free parking, a better than usual Beefeater pub next door with a bowling alley & ice rink 2 mins walk away. A Lidl across the road for onward journey provisions... what's not to like! Well done all.