I was travelling alone and needed somewhere to stay before a flight in the morning. When I arrived the man wasn’t welcoming at all, it was as though I had just woken him up or disturbed him. He gave me the key to my room and I had to ask where it is, I think he just presumed I had stayed there before. I got to my room and there was no lock on the inside, a random door in the middle of the room that could be opened from the other side, and someone had left the heating on so I had to sleep with the window wide open on the ground floor. The hotel is obviously very old, and whenever anyone moves the floorboards creek and wake you up. I contacted reception to ask if I could be moved to the next floor up and his response was, this was the room you booked.