Hotels in Riomar, Barranquilla

From reading other reviews I expected a high quality hotel but I felt that this hotel is a bit tired and the room was poorly maintained. We booked for three people but the room was only set for two, we didn’t have enough towels. The reception staff were very good. The rooftop bar and pool area is tired and not maintained well. The service staff made us feel like an inconvenience. The menu is limited to fish, meat and cheese dishes so if you are vegan there is nothing to eat and none of the options are healthy food. The breakfast was ok but they don’t have decaffeinated coffee or black tea. The bread was all stale. The yogurt was like a drink rather than properly set yogurt. In the end I had an ok breakfast but they could do it much better with the same resources. Our room wasn’t very clean in every corner in the bathroom there was a build up of dirt you would have to assume a vacuum cleaner is never used. I have never stated in a hotel room where you don’t have tea and coffee facilities. There is room service but with limited hours of service and nothing in the room to direct you to a menu or explain the options. We had a twin double bed room as my young daughter shared with us but I had to ask for a room lamp as the only lighting options were all very bright 6000k lights on or be in the dark so once my daughter was asleep we’d have to sit in the dark. An employee did bring us a lamp so that was resolved but they did seem surprised this caused us a problem. The room seemed to be missing a coffee table. I wouldn’t stay here again as it was just not comfortable or properly clean. There were signs of poor maintenance everywhere especially regarding electrical fittings in the room.

The hotel is located a couple of block from a very nice shopping center with plenty of restaurants and shops. The hotel is very nice as you would expect a HGI to be. I would say it is even nicer than the same hotel brand in the US. The price was very reasonable. The hotel staff was very professional and courteous. The breakfast was very good. You can order eggs any style you like. It offers some items from the typical food from the region although that would be the one aspect I would say the hotel could increase its wow factor. I definitely would recommend this hotel and would return when I travel to Barranquilla.

I cannot say anything nice or anything bad about this place overall. The air-conditioning feels like it is not working well. The desk staff doesn’t appear overly helpful but not necessarily rude. Just mainly indifferent to us. The “revolving” restaurant is only open four hours a day and you must make a reservation, the desk cannot do it. I have stayed practically everywhere in this area when we come to see my in-laws. I was surprised at how mediocre it is. The housekeeping staff is friendly, we always leave a propeno. There was a university having a recruiting event here. I have stayed at better but was always told this hotel was the premier. The location would be its biggest selling point to me, we have family two blocks over. If the service was better and the restaurant was open later I would call it 4 star, it is not five star.

After staying more than a week in mediocre hotels as a tourist this Ibis is a whole relief. Back to European standards with a modern designed hotel and modern rooms, buffet breakfast, so all you can eat, instead of the tiny breakfast at most B&B's. Location close to a modern big mall. Standard room is ok with a good bathroom, bed a bit too hard and the biggest downside you can't open a window, which is noticeable in the hallways as well, a particular smell as there is never fresh air coming in. Free indoor parking available, good wifi.

The location is correct, the opposite is your own restaurant, and the room must be sunny, the location is good! There must be light, the weather is humid and hot, and the bed can be added depending on the size of the room. There is one parking lot, which can hold 8-10 cars.

Saturday September 16 - Receptionist was extremely rude questioning why I was in the country and my documentation. I asked about my reservation, my family member needed a place to stay for two nights. Since one of my initial reservations was two queen beds I asked if that was easier or just adding the room. My reservation was for 1 person, with a king sized bed. The receptionist said I had to pay in full at once for my 1 person, with a king sized bed room. Come to find she charged me an additional $500 from the original reservation. I was stuck paying for a double room for 8 nights at $500 more than any reservation I already had. When I questioned the cost, that they had already charged to my accounts, I was told I needed to contact the third party company I had booked through or could leave but there are no refunds. Last year when I visited this hotel we were treated with kindness and respect, which is why I chose to return. This time I was treated like a criminal. Once to our room, there was a lizard in the room!!! Running around!!! Extremely frustrated and scared, I returned to the reception to share my findings for them to roll their eyes and change my room. They said lizards are native to the land and very common. At dinner - The waiter dropped waters on my aunt, then forgot my other aunts meal, then the manager came to argue about tips because my mom wanted to confirm the tip went to our waiter after over hearing the manager shout at the employee. The manager said he gets his cuts and the tips are distributed through the entire staff whether she likes it or not. Friday September 22 - During my breakfast I was not acknowledged by any employees. As I almost finished my meal..There were cockroaches crawling around the tables .. At the end of the night, as I arrived to the hotel room, I asked for toiletries as the given quantities are minimal and so with this heat I find myself showering at least twice/day - Then the attendant asked why I was using so many toiletries. September 22 - I sent 3 clothing items to the laundry - My bodysuit (blouse) was ruined. It was returned with yellow bleach stains all over the straps. This is absolutely the worst experience I’ve ever experienced at any hotel in my entire life.

This was a large group that was planned for more than a year. We had over 45 people planning to stay in the hotel along with a planned party that was up on the 13th floor for 45 people and was an absolute nightmare! Management was quick to take my $$ for the food and set up of of the party. They were SO understaffed and ill prepared it very soon turned into a complete nightmare and disappointment. With more than 45 people at the party music was great and one bartender the staff had no idea, nor did they have the ability to correct it. I had more than three of my friends trying to at least pay their tab, but their equipment was not sufficient to take payment. It also took hours for that to be corrected, but I also went down to talk to Management and i found two 20 year-old girls were explaining to me that they were running the hotel yet they were on the phone trying to find somebody to help them and no ability to correct the situation. was extremely disappointed to find a hotel that was Supposedly of great caliber destroyed and ruined my wife’s 60th birthday along with her family that were born and raised here in Barranquilla. I later found many of the people at the party had the informed me that the bar tender upstairs ran out of alcohol, and was not only shorting drinks, but not putting any alcohol in a lot of them. we later confirm that as we found 1/3 of the party was downstairs in the front bar drinking as nobody had any alcohol and their drinks upstairs. needless to say, I’m extremely disappointed as we own property here in this city, and to bring 45 friends from the states to enjoy the culture atmosphere and ambience. It’s just disgusting to have such an incredible night ruined my managements, inability to prepare and service the party that we paid. I would strongly recommend not to ever come here with a party of any caliber or service that is needed as they were not capable to even correct the problem that’s what really ******. please note this is not what I do. I am just so disappointed as we love this city and it’s a shame to bring so many friends to a place where we were spending good money for them to enjoy just to be kicked in the face by two young girls that had no ability to cure or solve the problem. there are many other fine hotels in this city. If you’re gonna spend any fair amount of money, I would please shop around as I would not come to the Crowne Plaza ever.

I stayed here March 21-25 was an amazing hotel super friendly staff and amazing bar and restaurant service there free breakfast in the morning is also very good Colombian breakfast one of my new fav places and they have an amazing sky loft area with jacuzzi Can even bring your food up there magical