Hotel Barolo

Our stay at Barolo Hotel was absolutely exceptional. The panoramic view is simply breathtaking and added a magical touch to our experience. The hotel staff was extremely friendly and attentive, making our stay even more enjoyable. The hotel restaurant exceeded all expectations. The food was top notch and delicious. Every bite was an explosion of flavor. We can't wait to return to experience this amazing cuisine once again.

I state that I am sorry to give such a judgment, but courtesy is also an integral part of the service. I booked the night between Saturday and Sunday, check in is scheduled for h.15, check out is at 10.30 and on the day of check out you cannot use the swimming pool unless you pay an extra 10 € each. In order to make the most of the swimming pool, I asked via email if having lunch on Saturday at noon, so by doing full board, the check in could be anticipated. Answer: yes, after lunch which is between 12.00 and 13.30. So after 13.30 we check in but the room is not ready and a bit 'curtly they tell us that the check in is at 15. So I show their email, and they reply "you were quick to eat". No comment. To be fair, half an hour the room is ready, but another half hour. The room, large, on the ground floor, was perhaps the only one without a balcony and there was no hanger, except for those inside the wardrobe, and the pool towels, ours not provided, I did not know where to spread them. The bathroom was also large but here too no hanger, on the other hand the toilet flushed and the fan did not work. We arrive at the pool and I ask the lifeguard for 3 sunbeds, he replies to look for them around. I counted about forty beds for 50 rooms. The lifeguard starts to close the first umbrellas around 5 pm, at 6.10 pm, I checked the time, he comes to say that he closes at 7 pm. But there is almost an hour! On Sunday morning there was a rush to grab the sunbeds, as all guests pay the extra for the swimming pool, of course! A swimming cap is required at the pool, I hadn't read it anywhere, they sell it at check-in. For lunch we ate à la carte, the half board dinner (but we did full board!) Provides a limited choice, we discover this at dinner, no one had told us, we would have made different choices, so we took the same twice dish. But they allowed my daughter to choose a different one. The food is good without excelling, I'm celiac and I found the tajarin gluten-free. Conclusion: 410 € for a day in a 3-star hotel in Barolo with the services offered seems to me definitely excessive. Too bad because the structure has the potential.