Barceló Mussanah Resort, Sultanate of Oman

Barceló Mussanah Resort, Sultanate of Oman Reviews

Barceló Mussanah Resort, Sultanate of Oman

Rd 1 Wudam Al Sahil Mussanah Al Mudayq, Barka, OmanView Hotel Details
Barceló Mussanah Resort, Sultanate of Oman
Barceló Mussanah Resort, Sultanate of OmanBarceló Mussanah Resort, Sultanate of OmanBarceló Mussanah Resort, Sultanate of Oman
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Barceló Mussanah Resort, Sultanate of Oman Guest Reviews

3.9/5
Good
67 review
Verified reviews
Location4.0
Amenities3.9
Service3.8
Cleanliness3.8
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Positive reviews(63)
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Negative reviews(4)
Mohamad Doghmosh
Deluxe Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 23, 2024
10 © "Best resort ever" Great resort Full of facilities, one of the best staycation for families & couples, special thanks and recognition to Mr. Charles for his excellent hospitality, great welcoming and attention, super! Animation was amazing on weekend, gym, pool party new addition, watersports and waterpark, reception team very helpful, food is good and prices is reasonable, breakfast very good , italian restaurant la dolce vita was very good, The cafe need more organization specially shisha, thank you barcelo team, Special thanks for Mr. Charles Kurban & reception team.
Response from Property: Dear Mohamad, Thank you very much for your kind feedback.We are truly overjoyed that you enjoyed the resort's extensive amenities, our tailored offerings for families and couples, and the exceptional hospitality provided by Mr. Charles.However, we regret to hear about your experience at the cafe and with the shisha service. We strive for excellence in all areas and appreciate your valuable feedback, which helps us enhance our guest experience. Our team is dedicated to ensuring that each aspect of our resort meets the highest standards, including the organization of our cafe.Finally, we're glad that the animation, gym, pool party, watersports and the waterpark added to the enjoyment of your stay. It's wonderful to know that the helpfulness of our reception team, the quality and pricing of our food, and the delightful breakfast at our Italian restaurant, La Dolce Vita, were to your satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Barcelo Mussanah Resort Team
Fazza3فزاع
Deluxe Room
Stayed in May 2024
Family
6 review
3.2/5
Posted on May 19, 2024
We used to stay here in between,... .but this time room service was very poor.. every time we call requesting every thing tooth brush, water, bath towel, toilet towel, tissue, slippers, and the boy is coming very late .. Before we stayed and everything was in the room..this time..nothing . Only 2 water... and if calling the boy will.come fast no delay. Receptionists thanks alot they did great job. Breakfast this time also no continental like before..
Response from Property: Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear about the shortfall in room service during your recent stay, particularly concerning the timely provision of amenities such as a toothbrush, water, towels, tissue, and slippers. Rest assured, our aim is to fully stock our rooms to meet our guests' needs and comfort. We apologize for any inconvenience caused by the delay in service.We note your observations regarding the breakfast offerings, and we are continually striving to provide a wide array of dining options to cater to the diverse tastes of our guests. It is disheartening to learn that the continental selection did not meet your expectations on this occasion.However, we are heartened by your kind words about our reception team. Their commitment to providing great service is a cornerstone of the Barceló Mussanah Resort experience, and we are pleased they made a positive impact on your visit.We hope to welcome you back. All the best.Barcelo Mussanah Resort Team
Guest User
Superior Room
Stayed in Jul 2023
Couples
2 review
2.7/5
Posted on Jul 21, 2023
Beach and swimming pool were good The resort is old and and they did not renew it Old -not comfortable Mattress and pillows Room was not clean Hair and dust everywhere
Response from Property: Dear Guest,I appreciate you taking the time to write to me concerning your recent stay with my hotel. I am sorry to read that we did not meet your expectations in several areas.Please accept my sincere apology for the inconveniences you experienced while a guest of our hotel. Your experience is contrary to the high level of service we strive to maintain, and of which you have every right to expect at Barcelo Mussanah ResortWe will use your comments constructively to implement necessary changes and improvements across our operations.Kind RegardsBarcelo Mussanah Resort TeamBarcelo Mussanah Resort Team
Syed rafey
Deluxe Room
Stayed in Jul 2022
Family
1 review
3.0/5
Posted on Aug 7, 2022
Overall ok. Needs some work on cleanliness and the floor fragrance as it was not good smell
Response from Property: Dear Guest,We appreciate that you took the time to share your experience with us.We regret to read that we fell short of the high standards expected of us and which we usually maintain. Our team is available 24 hours a day and we urge guests to let us know of any such issues, so we may rectify them immediately. Nevertheless, we will address your comments with our housekeeping department.It would be a pleasure to see you again. Best regards,Barcelo Mussanah Team
basim
Deluxe Room
Stayed in Aug 2021
Booked for others
1 review
1.0/5
Posted on Aug 26, 2021
It was a bad experience in this hotel. From the beginning I booked 1 night by my name for 2 guests, I called the hotel if I can change the booking for another guests name and they just told me that I cannot because it is under my name. So, I did another booking with my friends name. In the hotel it took them 45 minutes to do check in. Also when I booked the hotel I called them to ask about the facilities we can use (sauna, tennis, and golf). The hotel staff told me it is open and we can use it but, the time my friend went to check those (sauna, tennis, and golf) it was closed. The room was so small. My friend asked for ashtray and it took the room service almost an hour to bring it after 2 calls to the reception.
ABDULLAH
Deluxe Room
Stayed in May 2024
Solo travelers
2 review
3.7/5
Posted on May 2, 2024
The price is high...the furniture is old
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Bubaibufuyebumei
Deluxe Room
Stayed in Jul 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 27, 2023
Cost-effective, the environment is not bad
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Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our hotel and leaving your valuable suggestions! We are very happy to add pleasant memories to your trip! We are very grateful for your positive review of our hotel's overall service! Providing guests with a high-quality and comfortable living environment and a home-like stay atmosphere is our work purpose and unremitting pursuit! We will continue to uphold the warm and caring service concept to make you feel the warmth of home here. We sincerely hope you can stay again to experience our progress! I wish you a happy life and a smooth journey! Barcelo Mussanah Resort Team
Kad77
Deluxe Room
Stayed in Sep 2022
Couples
10 review
4.5/5
Great
Posted on Sep 28, 2022
Very good value for money
Original TextTranslated by Google
Response from Property: Dear host, First of all we would like to thank you for choosing our establishment for your visit to Al Mussanah and for your recommendation to the travel community. Your satisfaction being our greatest reward, we note with great pleasure that the quality of our services lived up to your expectations. It would be a pleasure to welcome you again. Yours truly. Barcelo Mussanah Team
Roam23888645572
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 11, 2024
Breathtaking beach front resort I would like to visit every month as my family really likes it specially with new water activity for both adults and kids so nice. Food was delicious and they have New Italian restaurant which makes me attractive as I'm Italian food lover and buffet dinner also good with Arabic & Indian touch. Cool and friendly staff always attentive for help. Many thanks to chef Redde I ranked this resort 5 star ⭐⭐⭐⭐⭐
Response from Property: Dear Guest, Thank you for taking the time to review your stay. We are delighted that our beachfront location provided the perfect setting for your family's enjoyment, especially with the addition of new water activities for adults and children alike. It is gratifying to hear that our culinary offerings, particularly the delicious flavors at our new Italian restaurant, met your fondness for Italian cuisine. Our aim is to cater to all tastes with a touch of local and international flair, and it seems we succeeded during your visit. The team here at Barcelo Mussanah Resort takes great pride in delivering exceptional service, and we are pleased that you found our staff to be both attentive and friendly. Your commendation of Chef Redde is especially appreciated, and we will be sure to pass on your kind words. We look forward to welcoming you back on a future occasion. Best wishes, Barcelo Mussanah Resort Team
Genevie Ly G
Stayed in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jun 9, 2024
We had an amazing lunch at Mydan and a spectacular dinner at La Dolce Vita, both highlighted by the wonderful service provided by Rhoan, who truly enhanced our dining experience. The breathtaking view from our balcony added to the charm of our stay. Overall, our experience was simply amazing.
Response from Property: Dear Genevie, Thank you for your positive feedback. We are thrilled to learn that your dining experiences at Mydan and Azure Restaurant—previously referred to as La Dolce Vita—were highlights of your stay, complemented by Rhoan's exceptional service. The panoramic views from our balconies are indeed designed to add an element of charm and serenity, and it pleases us immensely that this detail enhanced the enjoyment of your stay with us. Our team strives to provide a diverse array of sophisticated culinary options and personalized service to ensure memorable moments for our valued guests. It is gratifying to see these efforts reflected in your positive feedback. We look forward to welcoming you back on a future occasion. Best regards, Barcelo Mussanah Resort Team
Omran A
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 1, 2024
Very good Location very good Food very good Swimming pool very good Garden very good Services very good I like this hotel to much Also my family like everything in barcelo hotel Views very nice with sun and beach Sure i will back again in this summer
Response from Property: Dear Omran, Thank you very much for your kind feedback. We are thrilled to learn that the location, food, and facilities, including our well-maintained garden and swimming pools, met your expectations and contributed to an enjoyable stay for you and your family. The panoramic views of the Gulf of Oman from Barcelo Mussanah Resort are indeed a sight to behold, and we're glad these were a highlight of your visit. It delights us to know that the services provided by our dedicated team made a significant impression, and that your overall experience at our resort was very satisfying. We eagerly await the chance to welcome you back to the beautiful surroundings of Portinatx. Warm regards, Barcelo Mussanah Resort Team
89Deee
Stayed in May 2024
Solo travelers
5.0/5
Outstanding
Posted on May 31, 2024
It's a 5 stars resort Rooms are spacious and modern. Beds and pillows are comfy and super clean. Bathroom amenities are provided (shampoo, shower gel, toothbrush, toothpaste, etc..) The resort is huge and has facilities for each one of your family. 5 separate pools (for kids, family and adults), mini golf area. Some water slides for everyone to enjoy. Beach is clear and clean with a soft sand. And not to forget the gym that operates 24/7. In addition to the massage , sauna, and jacuzzi facilities. Plenty of free parking / most of them are shaded by tent or trees. Staff are welcoming and friendly, including every person I met (housekeeping, roomservice, life guards, receptionist and all the others who smiled with small greeting while passing by) they all added unforgettable experience to my stay and not to forget the reservation team (Mrs. Hajer) who was very professional and advised me with the right room that fits my needs. She gave me a very positive feeling about the resort before I even arrived. Last and not least, you will be lucky if you have the chance to meet Mr. Charles who has a very warm welcome smile from the moment he meets you. He and all his team are attentative, helpful, and welcoming. I had the most enjoyable stay at Barcelò Musannah Resort. I can't wait to be back and stay longer. Definitely recommended
6/8
Response from Property: Dear Guest, Thank you for taking the time to review your stay. We are delighted to learn that our spacious and modern rooms, as well as the comfort of our beds and pillows, contributed to your satisfaction. It is gratifying to know that the provided bathroom amenities met your expectations and enhanced your experience. Our extensive facilities, including the five pools catering to different preferences, the mini-golf area, and the exciting water slides, are designed to offer entertainment for all our guests, and we are pleased they were highlights during your visit. Your appreciation for the pristine beach and our 24/7 gym facilities echoes the sentiments we strive for in terms of guest satisfaction. Additionally, we are glad that the ample parking space added convenience to your stay. Our team, including the welcoming reservation staff and management, is dedicated to delivering exceptional service, and your kind words affirm their efforts. The positive remarks regarding the personalized room suggestion and overall hospitality truly warm our hearts. We are also immensely grateful for your recommendation of our resort to other travelers. We look forward to welcoming you back on a future occasion. Best wishes, Barcelo Mussanah Resort Team
Mohamed M
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 6, 2024
First, we have a good reception from all the hotel staff, and the most professional receptionist specialised. The employee Charles was very nice and good in dealing and behaviour was very welcome to us, which makes the feeling that you are already at home. Second, expressing excellent services. All services are available and there is no problem in the services. They only lack a pharmacy inside the hotel, but this does not reduce the level of the hotel in a third thing. Swimming pool services, whether from rescuers or from cleanliness, or from the concerns of the cafeteria, real comfort and luxury in dealing. As for the restaurant, the food was excellent and the atmosphere of the restaurant is beautiful, but this makes you eat a lot. It was a wonderful experience and I recommend it to everyone.
Response from Property: Dear Mohamed, Thank you very much for your kind feedback. It is gratifying to learn that you were warmly welcomed by our dedicated team and that Charles, in particular, made a remarkable impression with his professional and accommodating service. Our commitment to delivering exceptional experiences is unwavering, and we are thrilled that our services met your expectations. We take note of your observation regarding the absence of an in-house pharmacy and appreciate your understanding that this in no way diminishes the high standards we strive to uphold. It brings us great joy to know that you found both comfort and luxury in our pool services, and that our gastronomic offerings at the restaurant, coupled with the inviting ambiance, contributed to a memorable dining experience. Rest assured that the positive aspects of your stay, including the attentive service and sumptuous food, resonate with the ethos of Barcelo Mussanah Resort. We look forward to welcoming you back for another memorable experience. Best wishes, Barcelo Mussanah Resort Team
Michal P
Stayed in Jan 2024
Solo travelers
5.0/5
Outstanding
Posted on Jan 1, 2024
Fabulous people with anything is possible attitude. Fitness, Spa, pool areas together with a mixture of traditional and international cuisine made my holidays perfect! There are multiple trips to discover Omani nearby too.
Response from Property: Dear Mr. Michal, Thank you very much for your kind feedback. We're thrilled to hear that our dedicated team's 'anything is possible' attitude contributed to your perfect holiday. It's gratifying to know that you enjoyed our diverse fitness and spa facilities, as they are designed to provide relaxation and rejuvenation for our guests. Your appreciation for the pool areas and the blend of traditional and international cuisine is greatly valued, and we're proud that these aspects made your stay memorable. We also love that you took advantage of the multiple trips available to explore the beauty and culture of Oman. We look forward to welcoming you back for another memorable experience. Best wishes, Barcelo Mussanah Resort Team
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Must say what a stay it was.. Everything was so perfect from rooms to food. The new water splash area was the best of all !!! The kids had so much fun. The staff are very polite and good especially Mr . Abdul Rahman & Ms. Widad ..Thank you guys for the wonderful hospitality. 💚 Overall it was a superb experience. highly recommend !!