Hostalin Barcelona Gran Via

Arrived at 1am with a baby and there was nobody to receive us, although we told them we would be arriving late and they claim to have 24/7 reception, so we had to wait in the street. Also, the next day, there was an issue with the key to our room and, since again there was nobody at the reception, we had to call several different numbers and we couldn’t get it solved until later that day; the staff was not helpful at all. We stayed for 5 nights and they only emptied out the trash (diapers included) on the last night and didn’t even refilled the toilet paper. Very disappointing service.

The location is very convenient, everything is around the corner. The staff is friendly and helpful. I would recommend the hotel especially for a short stay. We stayed in the hotel just for one night before cruise from Barcelona. The staff allowed us to check out a little bit later without any problems.

Great hotel in a residential building, more like a pension but with private bathrooms. I had a double room with a balcony I could sit out on to the street at the front. My room was clean and tidy with a well equipped en suite bathroom. The staff were friendly and welcoming. The hotel is well placed. The rooms have air con. There is a free safe in the room. I slept well and I was pleased with the bathroom cleanliness and the provided toiletries. I would definitely visit and stay here again.

This was my first experience of travelling solo. I arrived from the airport via taxi and my first indication that this was not what I expected was that the taxi driver did not know of this 'hotel' and we could not find any indication of it at the address given. There was construction outside and we circled the block twice to try and find the entrance. I convinced the driver that I would be OK since this is what was on my confirmation and I got out of the taxi. I could not find the entrance and a young man asked me if I was looking for the Hostalin Barcelona. He showed me a very small plaque on the side of the doorway with a buzzer that one could never see from the road. He kindly carried my bag into this dark and dingy entrance and up the stairs to the tiny elevator. He had obviously helped people before to find this place but I was really nervous about doing this and I am not new to travelling. On arrival it was bright and white and very clean but I quickly realized that this was a hostel and not a hotel. I was shown to my room, again very clean. The sitting area and balcony did not look out onto green, lush trees as shown on the booking site but onto a dingy, graffitied alleyway. The walls of the rooms were particle board and I could clearly hear talking from the room beside me and refreshments were offered in a common room. This was more like a youth hostel than a hotel and I feel it is totally mis-represented on the booking site. This place is charging hotel prices for a hostel experience. I was extremely disappointed, upset and uncomfortable and of course I could not get any refund but I left after half an hour and found a hotel that was exactly what I had wanted in the first place having now already paid for three nights at this place. If you are backpacking or looking for a hostel experience, this would fit the bill but that is not what I signed up for and potential guests should be aware.