We arrived early morning from a cruise ship aroud 9.30am and went to the hotel to see if they could hold our bags for us until check in time. The lady was quite rude, gave a deep sigh and shouted check in time 3 o'clock, she then came around the desk to look at our suitcases and shook her head, she indicated there was no room for our cases then gave us two keys and said second elevator floor ?can't remember. She told us if we lost the keys the cost would be 10 euros each. On our return around 10 to 3, I asked if we could check in and the same lady said what is the time? and looked at the clock, she told us to get our cases and she would see. When we came back to the desk, there was a younger girl on reception to check us in, but the older lady talked continuously to her throughout our transaction which felt very unwelcoming. such a shame as we loved the quirkiness of the hotel, very clean, very central and enjoyed the roof terrace.