To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.2
Cleanliness4.2
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All reviews(115)
Positive reviews(14)
Reviews with photos/video(2)
Great service(6)
Great location(6)
Clean and tidy(5)
Negative reviews(1)
Kimmyg43
Double or Twin Room with Terrace
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Honestly, this place is a gem! Room 405 has the best panoramic views of the city/harbour and a beautiful terrace area on the roof for sunbathing.
The staff were super lovely and polite, nothing was too much trouble.
Ladies at breakfast were friendly and welcoming, the food was a good selection, however the hot food items sadly weren't hot (think cold bacon slices, warm eggs, warm beans) just about warm nothing more which by the time you've buttered your toast and started to eat its all cold.
The room was super clean and comfy, room service was excellent, I requested more pillows and they arrived at my room within minutes.
The hotel is centrally located for the city/harbour and for all the sightseeing.
Beds are too hard for me but that's personal preference.
I would definitely come back here again.
Response from Property: Dear Kimmyg43,Thank you for your kind words and for choosing Hotel del Mar. We are pleased to hear that you enjoyed the panoramic views from Room 405 and the beautiful rooftop terrace area. It's great to know that you found our staff lovely and helpful. Your feedback regarding the temperature of the hot foods at breakfast has been duly noted, and we will address this matter with our kitchen team. We appreciate your understanding and patience on this issue.We are glad to hear that you found the room clean and comfortable, and that our room service met your expectations. Should you need any further assistance during your next visit, please don’t hesitate to contact us. We look forward to welcoming you back to Hotel del Mar.Sincerely, Anna R. Customer Service
YoungTimothy
Double or Twin Room
Stayed in Jun 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 24, 2024
Great stay if you’re going on a cruise. Staff very friendly and helpful. Get the breakfast buffet - it was excellent and well worth it!
Response from Property: Dear YoungTimothy, thank you for your positive review. We are delighted to hear that you enjoyed our breakfast buffet and found our staff friendly and helpful. We hope to welcome you back soon. Anna R. Customer service.
hiroto
Double or Twin Room
Stayed in Jun 2024
Family
10 review
4.0/5
Very Good
Posted on Jun 9, 2024
was a great location. service was also great. room was tidy and had no trouble with lodging!
Response from Property: Dear hiroto, thank you for your positive review! We are delighted to hear that you found our location great and enjoyed our excellent service. We strive to maintain tidy rooms to ensure a trouble-free stay for all our guests. We look forward to welcoming you back soon. Anna R. Customer service.
Pam
Double or Twin Room
Stayed in May 2023
Couples
2 review
4.2/5
Very Good
Posted on Jun 5, 2023
Amazing service! Front seat staff were very helpful and patient with us not speaking the language. Breakfast service excellent - great selection of bfast items hot and cold along with fresh fruits/juices/teas/coffees
Joseph Sakr
Double or Twin Room
Stayed in Nov 2023
Solo travelers
13 review
5.0/5
Outstanding
Posted on Dec 4, 2023
Everything perfect
Guest User
Double or Twin Room
Stayed in Jun 2022
Travel with friends
5 review
1.5/5
Posted on Jul 9, 2022
I couldn’t go to the hotel because I was with Covid and I asked to change the date and they said they couldn’t do that because they hadn’t to anymore. I said if there was the possibility to give me the money back and they said no again. When I asked if I had to go they said yes. So that means they don’t care about the clients and their health. Of course I did not go because I am a responsable person and I think about others health.
Guest User
Triple Room
Stayed in Jan 2022
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 3, 2022
Had a fantastic stay here. Clean and very comfortable for a short stay
Anonymous User
Triple Room
Stayed in Aug 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Aug 11, 2024
It was close to the downtown area and the sea, and had good transport links.
The room was spacious enough for all three of us to spread out our suitcases.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you very much for your valuable review. We appreciate your compliments regarding the convenient location of Hotel Del Mar and the spaciousness of our rooms. We look forward to welcoming you again in the future. Sincerely, Anna R. Customer Service.
Sandra
Double or Twin Room with Terrace
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Nice room with a very large roof terrace (but watch out for seagulls, don't leave anything lying around) everyone very friendly and helpful
Original TextTranslated by Google
Response from Property: Liebe Sandra,Vielen Dank für Ihre positive Rückmeldung! Es freut uns zu hören, dass Sie Ihr Zimmer und die Dachterrasse genossen haben. Wir schätzen Ihr Verständnis bezüglich der Möwen und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Anna R. Kundenservice.
Tatiana
Double Room With Balcony
Stayed in Sep 2024
Couples
4 review
3.7/5
Posted on Oct 1, 2024
The hotel is well located, but it is obvious that it is very tired. The rooms are clean, the breakfast is good. Polite and friendly staff. The floor is very cold and there are no slippers - this is a minus.
There is no kettle in the room - for me this is a minus.
The safe is very small (there is no room for a laptop) and it is locked with a key, which you have to ask for separately and then carry with you everywhere - this is a minus.
Original TextTranslated by Google
Response from Property: Dear Tatyana, Thank you for your feedback on your stay at our hotel. We are glad that you liked the location, cleanliness of the rooms and quality breakfast. As for the kettle service, we have access to it in the hotel, however, let me remind you that the hotel has vending machines (for both cold and hot drinks and snacks). We strive to provide a comfortable stay for every guest, and your feedback will help us improve our services. We will be glad to see you again. Best regards, Anna R. Customer Service.
Guest User
Double or Twin Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Small, cool room. Everything works. Bed is clean. Stayed two nights. Highly recommend.
Original TextTranslated by Google
Response from Property: Уважаемый гость, благодарим вас за отличный отзыв! Мы рады, что вам понравился наш небольшой номер, чистая постель и хорошее обслуживание. Будем рады видеть вас снова в Hotel del Mar. С уважением, Анна Р. Обслуживание клиентов.
Guest User
Double or Twin Room
Stayed in May 2024
Solo travelers
3 review
3.7/5
Posted on May 22, 2024
It feels somewhere between a motel and a hotel rather than a hotel.
There was no view from the window, but the exterior wall was visible.
Even with all the lights turned on, it was a dark room.
I like dark places, but this is pitch dark.
It's the first time I've seen a place that doesn't give you a bottle of water when you check in.
It's okay. You can buy a bottle of water for 1 euro at a nearby Indian supermarket.
Basel Hotel? It was cheap, but prices are very high these days, so if you want to go to a better place, you have to spend more money.
I felt like I was in a museum because there was an old-fashioned hair dryer in the bathroom that looked older than my age. This was an opportunity for me to decide to bring a hair dryer with me.
The location is close to Baselneta Beach and the subway station, and it's nice to have a bus stop right in front. It's close to the Picasso Museum and La Chinata Hoffman Bakery.
This is a cheap hotel, right?
Original TextTranslated by Google
Response from Property: Dear Guest,We sincerely appreciate your honest review of our Del Mar hotel. We are committed to improving based on your valuable feedback. We deeply regret the concerns about the view and lighting of the room. We are grateful for your positive remarks about the hotel's location and nearby facilities. We will strive to offer even better service in the future. Additionally, we promise to do our utmost to provide a more satisfying experience on your next visit. We appreciate your choice of our hotel at any time and look forward to your next visit.Sincerely,Anna R., Customer Service
Maria
Double or Twin Room
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jun 12, 2024
Very nice hotel!
Great location
Friendly
Great breakfast
Original TextTranslated by Google
Response from Property: Liebe Maria, Vielen Dank für Ihre positive Bewertung! Wir freuen uns, dass Ihnen die Lage, der Service und das Frühstück gefallen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Anna R. Kundenservice.
Nancy Beatriz
Double or Twin Room
Stayed in Apr 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 27, 2024
It has an excellent location
Original TextTranslated by Google
Response from Property: Dear Nancy Beatriz,We appreciate your kind words about our excellent location. We hope to welcome you again at Hotel del Mar.Best regards,Anna R.Customer Service
Arbes Abdelkrim Sohib
Double or Twin Room
Stayed in Aug 2024
Couples
4 review
4.2/5
Very Good
Posted on Sep 10, 2024
Good 👍
Original TextTranslated by Google
Response from Property: Cher Arbes Abdelkrim Sohib,Nous vous remercions pour vos aimables mots. Nous espérons vous accueillir à nouveau bientôt à l'Hôtel del Mar.Cordialement,Anna R. Service clientèle.