Guest User
February 2, 2025
The hotel is well-equipped with facilities for eating, drinking and playing. It is also recommended to walk to Gaudi's main tourist spots, which allows you to experience the life, shopping and cultural beauty of Barcelona. The hotel breakfast is above average, and the service staff is very enthusiastic. However, I encountered a very bad experience. After staying for 2 days, I wanted to change the room to continue my stay (from a single room to a triple room). I communicated with the front desk two days in advance and hoped to seamlessly connect to another room. When my family arrived, they said that they could not change yet, and if there was no room at 12 o'clock, we had to exit and wait for the room. . I had checked the website before and the hotel had rooms. . Later, the hotel said that there was a room that could be changed, and asked to send the room card up so that we could change the room. They actually said that I must go down and sign to get the key. When I went down to ask, they said that the hotel's process must be like this. . This made me very disappointed and very disappointed, so I decided not to continue my stay. I hope hotel management take note on this issue, hotel guess is smart nowadays, dont simply give excuse to us and this will spoil the hotel branding overall my staying experience is perfect but due to this case i thinking should give bad feedback on the service, this may not fair to most of the hotel good service staff, but this are important for us to let u know those superb bad experience
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