Urbany Hostel Barcelona

The accommodation boasts a great breakfast and pleasant rooftop area. Guests praised the friendly staff and convenient location near metro stations and dining options for exploring Barcelona.

Rooms are not properly cleaned or maintained, with mould in bathrooms and on ceiling tiles, lights not properly fixed, broken lockers, air conditioning was broken, greasy toilet, and the list goes on. We travelled as a group of students and staff and stayed here for a week but unfortunately the accommodation was not as expected. The check-in process was chaotic and took hours whilst the hostel staff kept on requesting different requirements which were not made clear to us before arriving. Tourist tax and deposits had to be paid in cash in two lump sums. We ended up paying €6.48 more since they could’t provide us change. While this may seem minor, it resulted in our group being charged unnecessarily extra. The food at the hostel wasn’t worth it and groups have restricted half an hour time slots to eat and clean up. At check out the reception staff told us half our deposit money is missing and said there is nothing they can do about this, that it wasn’t their responsibility. It turned out some students who checked out earlier received their deposits but the lack of clear management systems was very concerning. Unfortunately the hostel lacks proper management, clear communication, and basic hospitality standards. I would not stay here again. The location is very convenient. If only it was properly managed, maintained and cleaned, this could have been a great place.

While staying here one of the pipes burst and from floor four down the roof was leaking. None of the staff did anything to help and majority left to get ice cream and make tiktoks. While explaining what happened a member of staff started shouting into my face. Eventually they turned off the water and after persistently asking the called the fire brigade so the building could be deemed safe to stay in.