Citytrip Palau de la Música

The price and location of this apartment looked very enticing on *********** but we were robbed of over €250 from them. We attempted to book this apartment through *********** and all seemingly went well. I entered my card details and it said the payment successful. A day or so later I received an email from *********** to say the payment had been rejected. I was told I would need to send payment directly to their bank account. I found this to be very suspicious and something I was not at all comfortable with as I had wanted to book through ***********. I was told that it was down to a new law in Spain and it had to be send to the apartments directly. This also seemed strange as we had just booked and stayed in Valencia only 3 weeks prior to this with no such issues. We decided not to send it to the bank account directly and to ignore the messages as we thought it might be a scam. They had told us that we could not pay through *********** and so we thought the booking was essentially cancelled. We went and booked another apartment for our holiday (which there was no problems with). Citytrip Borne then proceeded to take the entire balance for the stay out of my account - which they said previously they could not do! They had completely misled us for absolutely no reason!! Despite us saying that it made no sense why they couldn’t have clearly done the payment through *********** to begin with they refused to give us a clear answer. We tried to resolve the issue through *********** but we had no luck. The apartment stole the money from my account after assuring me they could not take my money that way. We were shocked and appalled at the unprofessional and deceptive way we were treated. I would not only not recommend this company and these apartments I am actively telling people to never deal with these criminals.