Htop BCN City #HtopEnjoy

I have booked a triple room for 3 persons. The room is so small that it doesn't match the picture at the platform provided. We even cannot open 3 luggages in the room. There is nothing in the room, no hairdryer, no kettle, no cups. The air condition is weak and we need to ask the staff to lend me a fan. The beds are too soft that make us waist pain after the whole night sleep. The staffs are not nice and not helpful. I have never experienced such a worse hotel. Luggage storage need to paid. The most point that it is not cheap. Overall, I eagerly not recommend this hotel to other travelers.

Locker is available for store luggages before check in time @ 2euro. Hotel is clean, staff is ok. Wall is thin like what other comments said but you can solve problem by your earphone. Bed is comfort, recommended. It is in walking distance to sagrada familla. About 30 mins far from airport, taxi cost will be around 50euro. Microwave is available at first floor and there is a coffee/bakery shop which open since 6.30am. Suitable for anyone who will leave hotel very early morning.

I had a recent stay at Htop BCN City, which was unfortunately overshadowed by the unprofessional conduct of the concierge team, especially an individual claiming to be the owner's son. This interaction has unfortunately left a persistently negative impression on me. Instead of a warm welcome upon our arrival, we faced hostility. The behavior of the concierge was not just cold, but also demeaning and discriminatory, far from what you'd expect in a hospitality environment. Our experience deteriorated further when we were unfairly accused of being noisy for merely having our TV on in the room. This baseless claim, along with a condescending comment that "Hotels are for rest," was not only insulting but also showed a disregard for us as guests. I was particularly disturbed by the concierge's apparent sense of invulnerability, likely due to his claimed connection to the hotel's owner. This behavior points to a problematic culture of nepotism within the hotel, compromising accountability and negatively impacting the guest experience. Experiencing such unprofessionalism in a place that should be setting the standard for customer service was both shocking and unacceptable. This incident has not only spoiled our stay but also prevents me from recommending Htop BCN City to anyone else. I urge the hotel management to take this critique seriously. The reputation of a hotel depends largely on how it treats its guests, and in this case, Htop BCN City falls drastically short of the mark. When we tried to discuss and resolve this misunderstanding, the concierge responded with further disrespect. We were told that merely asking a question was considered disrespectful, forcing us into compliance with their unjust demands and leaving us feeling demeaned and mistreated. Our group, comprised by my mother, aunt and myself decided to leave the hotel within one hour of checking-in. No guest should ever be subjected to the crude treatments and remarks by any staff member. We arrived around 10:30 Pm and were out before midnight. It's alarming that a hotel, which is supposed to excel in customer service, permits such unprofessional behavior. The lack of understanding, politeness, and basic respect from the concierge has greatly marred our view of Htop BCN City. I advise future guests to be cautious of this potential treatment, and I hope the management will reevaluate their staff training and approach to customer service. And the place smelled really bad.