Cotton House Hotel, Autograph Collection

This is the worst Marriott hotel I have ever stayed in. It's the first time I've encountered a hotel that goes out of its way to say "no" to guests. The story is simple: I checked into the Cotton House Hotel on May 11th at noon. Since the room needed cleaning, we left our luggage at the front desk, completed the check-in process, and went to explore Barcelona. At check-in, we requested a firmer pillow and a blanket from the front desk clerk, who promised to provide them and assured us they would be delivered to our room along with our luggage. We returned to the front desk around 6 PM, got our room keys, and went to the room, only to find that neither the pillow, the blanket, nor our luggage had been delivered. My wife assumed they had simply forgotten, but this was just the beginning of our worst experience: my wife went downstairs to speak with the front desk. To my surprise, she returned alone, dragging our two large suitcases. Despite multiple staff members, including bellboys, seeing her struggle with the luggage, no one offered to help. She reiterated our request for a pillow and a blanket at the front desk, and they responded they would look into it. By 10 PM, we had received no response. I called the front desk to repeat our request, and they said they would continue looking. Almost an hour later, a rude knock on the door was followed by an arrogant staff member (whom my wife recognized as the bellboy who had ignored her earlier) handing her two sheets. He claimed they were the only items they could find, adding, "OK? OK!" in a haughty manner to end the conversation. I was on the balcony and didn't see this exchange, but I heard the rude tone. When I saw the sheets, I realized this was not just about a lack of firmer pillows or blankets but about discrimination. I rushed to the lobby with 2 sheets and asked the front desk if the hotel manager was available. Another arrogant staff member said the manager was not available and that I could speak to her instead. I asked if there were no blankets in the entire hotel. She said there weren't. I asked what they would provide if a guest felt cold in their room. She said the two sheets I was holding. I asked if she was sure, as a staff member of a Marriott hotel, that this was the help they offered. At this point, another male staff member (could be seen in my photos) appeared and reiterated that the two sheets were considered blankets. The absurdity of this conversation almost made me laugh in anger. I then asked, "If I record this conversation, will you say on camera that the sheets I’m holding are what you consider blankets in English, OK?" They then realized that continuing to lie would leave them no way out. Note: that I don't speak Spanish, and all my conversations with them were in English, they also did. At this moment, a more senior-looking madam emerged from a room behind the front desk and said, "Sorry, I'll get you a blanket." This was the first time I heard an apology. This ma

We had such a great stay. For us, breakfast was included and was very good. The staff was great. The bellman ran us down a cab or they prearranged us a cab. We were always greeted when we arrived back from the day. The room was great with the balcony overlooking the courtyard. The location was close to the gothic area. We like to walk and wasn’t too far from the beach and port. The concierge gave us some good recommendations for things to do. We loved the old building which the bellman told us about when taking us and our luggage to our room. We would recommend Cotton House to anyone going to Barcelona.

Charming hotel nestled in a lovely location which made our first time visiting the city easy. When we first arrived at Cotton House, Reyes greeted us at the front door. We soon realized he was always there for us and every guest with a smiling face, and he was able to anticipate every need. He is a fabulous asset to the hotel! The front desk staff was lovely. The Gossypium Team was amazing with all our requests including celebrating a milestone birthday with our daughter during our trip. Also, Housekeeping kept the well-appointed rooms immaculate. When we have time to come back to Barcelona, we will definitely stay here again.

This is an historic hotel once owned and operated by the Cotton company. WE LOVED THIS HOTEL!!! We would go back to visit Barcelona just to stay here again. The concierge was so helpful in booking dinner as well as the recommendations. Reyes was so helpful when we arrived and when we left. He shared even more history about this wonderful place. Thank you to Avant Travel for recommending this diamond of a hotel!