Aparthotel Napols - Abapart

Service Quality: The staff are consistently praised for being friendly and helpful, providing excellent customer service. The hotel offers 24/7 reception, daily cleaning services, and assistance with room adjustments, contributing to a positive guest experience.(based on 7 reviews)

I recently stayed at a place that I chose to avoid noisy tourist areas and to have the ability to cook simple meals. It was located about a 3-4 minute drive from Plaza Cataluña. However, when I arrived for check-in, there was an issue with my reservation which was pre-paid through Trip.com. It took about 20 minutes to resolve the problem with the hotel's system. The room was very large and gave me an impression of having been designed for luxury. However, it did not seem to be well maintained. The bathroom was spacious but there was mold and grime in some places. The amenities provided were disposable shampoo and shower gel, with 6 packs of shampoos but only 1 of shower gel. The temperature control system seemed to be centrally controlled. I attempted to adjust it several times, but it kept resetting to the initial settings. Also, there was no light bulb in the bedside lamp at the head of the bed. Overall, the room was large and had a kitchenette, but the maintenance seemed to be lacking attention to detail.