Torre Melina, a Gran Meliá Hotel

DO NOT BOOK HERE!! TERRIBLE STAFF!! Front desk staff is incompetent. I had two reservations and they messed up both. The first one (after a long flight) they messed up by giving me one room instead of two connecting rooms that I booked then spent an hour trying to find me the correct room. I received no apology for this. For the second reservation, which I checked in 3 hours after check in time, they sent me to a room that was being cleaned and it took them an hour to find me another room and then my luggage took an hour to get up to the right room. I had to go down twice and wait for another hour to fix this. I wasted so much time and energy trying to get this staff to fix their mistakes. To make matters worse the manager told me I should cancel reservation if I’m not happy with their offer of a minimal voucher at 9:30pm at night by knocking on my door as I was sleeping. Where am I supposed to go? Truly unprofessional behavior. Absolutely despicable how they treat their customers. Instead of being apologetic they have been so incredibly rude in how they are handling this. I have never experienced this type of disrespect from hotel staff in all my time traveling. Don’t waste your time, energy or your money here. Also this hotel is so far from city center and has no restaurants around it, they hardly answer the phone when you call the reception or room service numbers, and they give you water bottles with dust all over them.

Very impressive pull up lobby area and friendly checkin. Impressed with info on car lease and shuttle services and directions to the city. Lots of restaurant options and the breakfast choices were amazing and high quality. Nice to have the outside area option too. Some renovations happening around the pool/gardens and rooftop but will be well worth the wait. Rooms all remodelled and very high standards and extra touches - I couldn’t find fault anywhere, especially after having an amazing power shower and fantastic sleep… awesome hotel. Free shuttle to city centre and a 7min walk to University metro station. A nice walk to a shopping mall or park area

This hotel was recently renovated and should not have re-opened. The room rate was 650 Euros. The television and phone did not work, shower water temperature cycled between hot and cold and the electricity in my room went out at 11 PM. After saying it was repaired, they finally relocated me to another room after midnight. The next morning, the manager told me that they had done everything right, offered me coffee and asked me to book another stay to give them another chance!

What a great hotel. Wonderful atrium with excellent decor and space. Minimalist and marvellous. Rooms spacious and luxurious. Comfortable bed and great lighting. No reason to complain here. To do so would be petty. A bit out of the way but perfect.

Probably one of the strangest experiences at a hotel. American family traveling throughout Europe. The staff was despondent and appeared to be uncomfortable with teenagers. The bartender was pretty alright and tried to find us service as we had been previously to Paris, etc. the strange thing was the “ghost” pool. I.e, they sent us on phantom journeys to find the pool which never materialized. The road to nowhere. Very awkward.