Guest User
July 30, 2023
I was booked into the Level for a work trip to visit a company whose office was conveniently opposite the buildings entrance. The hotel was a reasonable 10-15min drive from the airport. On arrival, we were asked if we were checking in and shown to the lifts where we were sent up to the 25th floor. The lifts have seen better days and are looking rather well used which is rather an indication of things to come. The welcome at reception was superb and we were offered water, fruit juice or cava. We accepted the cava and had a short wait for a member of staff to become free to serve us. When they did, they took our passports and directed us to the lounge to help ourselves to food and drink while they checked us in. The lounge is a real highlight. They offer free coke, Fanta, beer, wine and an array of snacks including fresh fruit, sandwiches, crisps, nuts and more. The only negative for me with a gluten allergy ( coeliac ) is that it wasn’t always clear what I could and could not have. There was a gluten free corner but often items were placed nearby - like bread! Which clearly was not gluten free and nuts, crisps & olives where it was not clear if they were or not. This could & should be improved or the gluten free corner removed to prevent mishaps. As we were enjoying our drinks and snacks the member of staff checking us in came over with our passports and room keys and informed us of a city tax to pay which we then done, we then finished our items and headed to our rooms, in my case this meant going down to the 16th floor. I was put in room 1614 and the first thing that hit me when entering, was the smell of damp. It was really rather over powering so much so that when I returned home and smelt my clothes, some of which I hadn’t worn, they smelt of the mouldy/damp smell that the room had. In all honesty, had I not been there for work I would have immediately asked to change rooms, as I was there for only two nights and wouldn’t be in the room much, I decided I didn’t want the hassle, but I have asthma so this environment was really not ideal and needs rectifying asap. The room itself was okay. I was expecting better though for the class of hotel. There is for example nowhere to sit and do makeup. It wasn’t clear what items were complimentary in the room and what was not. The double bed was two singles pushed together. On entering the room the curtains were drawn which isn’t a nice welcome and for 2023 I was shocked to find that there were no USB plugs for charging items - I even have USB plugs in my home, they’re not a great expense and I’d brought no adapters - thankfully they had one in reception that I could borrow or I would have been in trouble! The shower/bath area was okay, but there was black mould around the bath and shower and the head of the shower was not very clean. The toilet is also very low which could be difficult for more elderly guests. Additionally, there is a dental kit provided (made of wheat so I didn’t use it - weird