Kap House Family Hotel

Fantastic hotel, simple room nice pool and spa facilities. Good location in the middle of old and new town with about a 5min walk to the gondala. The breakfast was basic but satisfied us perfectly! The staff were extremely helpful and accommodating we will be booking again for next year!

This was our 4th time at this hotel and we really couldn't fault it. We stayed in the 2 bedroom suite which was perfect for a family of 4. Plenty of room, 2 bathrooms and 2 balconies. Staff are really helpful and friendly and there 24/7. We had the pool area to ourselves most days and enjoyed the use of the hot tub after a day on the slopes. We only went for breakfast once. Choice was quite limited, but enough there to set you up for the day. Downside was that there are no tea or coffee making facilities in the rooms. Close to the gondola (only about a 10 minute walk) but we were able to store our ski equipment at pirin 2000 which was handy as it is uphill on the way there so my youngest would have struggled with his skis. Overall, would recommend and wouldn't stay anywhere else if we ever return to Bansko.

Both the check-in and check-out were really smooth. The service was very good in general, there was always someone present at the front desk for any of our needs. Not every staff member spoke english though, which lead to a couple of miscommunications. Rooms were tidied and supplied with clean towels daily, if wanted. The room sufficed fine for a ski trip. The beds were comfortable and there were extra blankets supplied in the closet. Our room had a pretty decently sized balcony. The bathroom was clean and practical (except for a slightly broken shower door). A mini fridge was also provided. The location is perfect for a ski trip in Bansko. The rental place where we stored our ski gear was located at a 5 minute walk, from which you were at the gondola in another 5 minutes. Oppertunities for eating out and grocery shopping were also located close by. The hotel featured an excellent 'spa', containing a sauna, swimming pool and jacuzzi, which we made the utmost use of after our tiring days of skiing. The breakfast in the restaurant was decent and free of charge (included in the booking price). We also had dinner at the restaurant one night which was cheap and delicious. All in all I liked nearly everything about this hotel. The only con I can think off is not being able to communicatie with every staff member all that well, because of the language barrier. This did not lead to any huge issues, however.

We went to Bansko for the first time and we were a bit nervous for how it was going to be. But once we arrived at the Kap House hotel everything changed. The hotel is very clean, the decor is rustic which we liked. The room was very clean, the towels were being changed on a daily basis. The access to spa is a great bonus that is provided in the cost of the stay. The staff was always very polite and helpful and the owner is an extraordinary woman. For the little money you pay, you get more than you hoped for. We will definitely come back!