Vihren Royal Palace

What a scam! A hotel still stuck in the 1980's has never been upgraded the lift omg they are dangerous . Staff talk in front of clients in their native language as you are complaining. Like I payed ( in full €184.76,) for a room in the hotel 2 nights B&B, what did they want to put me in a room next to the hotel without the use of lift when I suffered with my back. After complaining that the stairs were too much for me. They said the hotel is full and the only room left was a room in the 4th floor right in the corner above the kitchen chimney with the extractor noise felt in side of the room. It wasn't totally prepared for any guest. I went down to reception to ask for , and other shower gown ( as there was only one), shower gel which came in the next morning when I asked the maid. All keys in the floor were by card except this room. Knowingly it is not really used for paying guests. Went down for breakfast the next day at 9:20 half of the items, when I asked the waiter for bacon he sarcastically said finished. The a cook came out and I asked him again for bacon and bread which he brought more in. To use the lift it's by a dongle one for each room. My stay in Bulgaria was great except for Bansko. I will not recommend it to other clients sorry.

Stayed here in Mar 24, there is plenty of accommodation in Bansko so it is a bit of a lucky dip. Hotel is well located for the main gondola station. The rooms are very 80's and basic, we had an apartment so thought we could cook something simple or at least make a hot drink in the 'kitchen'. I think there were 2 cups and a kettle and nothing else. I recommend you book breakfast with your room as you would not want to bother with going shopping for it and making it yourself unless you bring bowls and plates and some cutlery on holiday. The breakfast was an interesting multicultural spread but you can have a good feed ready for the day. There was only a singke 2 slice toaster working the whole week we were there, it had 3 toasters out but only 1 worked so the queue for the toaster was a bit like the queue for the gondola. The coffee machine was like queuing for a 4 person chair lift. The pool and spa area is a great part of the hotel and makes up for the tired looking rooms. The gym is compact but there is enough in there for a workout if you want to. The bar has a good pool table and some comfy seats if you want a chilled put evening away from the bars in town. Overall not a bad hotel for the price. clean towels most days and plenty of toilet rolls provided for some reason, but do not be fooled by the pictures,