Luna Volcán, Adventure SPA

The restaurant food is almost inedible. The meat is overcooked and tough. Vegetables have little taste. There is very little English spoken and a request for help is often met with a simple no. For example, can I get ice delivered to my room? “No”. Can I get help with my luggage? “No”. It’s a shame because the property is beautiful. It is far from town though.

Beautiful hotel located high up in the mountains. We looked at 4 rooms before deciding on a room with a mountain view and a hot tub. It's more expensive but far better than the other rooms. Just be aware that the various rooms differ quite a bit in quality, size, ambiance, view, and lighting. It's worth it to pay a bit more for a better room. Otherwise, our experience might have been very different. Breakfast and dinner were included, but the quality is just so so. We stayed 3 nights and found all the dishes were overcooked and tough, although nicely presented. We chose to eat in town on the 3rd night. The service at the restaurant was courteous but slow. We would have rather paid less and forgo the meal options at the hotel. You can find much better food in town for a lot less. The staff at the front desk did let us look at several rooms, which we appreciated. But otherwise, the staff were not very welcoming. Short one word answers and not much English spoken. It's a bit surprising given the price point and the international clients. There was a wood burning stove in the room and no other heating. There was no paper provided to light the stove, and we had to request extra help from the staff each night, and extra tips were given for this service. It seems the hotel should offer to light the stove nightly given the room was breezing cold without it. The hotel seems to offer no luggage service. The location and the hotel grounds are beautiful. Although you will need a car to reach it. It takes quite a while going up the mountain. It is far above the main town. Overall, it was a good hotel but expensive given the lack of service and food quality.

Beautiful property with amazing restaurants and incredible, affordable spa... One of the best massages we've ever had!! The views from the pools and the family suite overlooking all of Banos where stunning. Perfect for romantic getaway or family adventure - highly recommend!!

Amazing, it was our third year in a row and we are super happy. 100% excellent, people Who work there are happy and they have many reasons to be. We spent 3 days there, and everything ran smoothly and easily. Luna crew was very friendly and helpful.

For Americans, if you like the 1970s Pocono hotels with the gaudy/tacky décor and heart-shaped tubs, as I will explain further below, then this place is for you. Beyond that, the actual reasons for my rating and comments are with the several significant and minor issues we encountered. I really wish we had saved our time and money and stayed in town, and would not suggest this hotel to anyone even though there are some good aspects. I will start with the positive aspects. The grounds are beautiful and beautifully maintained. The food at the restaurant is quite good. The rooms are very clean. The views from a handful (not most of the rooms) are spectacular. The bed was comfortable. So, why this rating? Here is what we encountered. We knew the hotel was hard to get to and we would arrive late, but we relied on the website information on when things closed. Specifically, it indicates that the spa/pools would be open until 9:30 pm and dinner until 10:00 pm. We had planned to have a soak and then go to dinner but when we got there a little after 8:00, we were told both closed at 9:30. I asked about the pools specifically and more than once, and each time was shown the sheet showing the closure at 9:30. So we decided to eat a quick dinner and then get to the pools before they closed. We arrived at the spa just after 9:00 and it was locked shut. We went to the front desk to determine the issue, I was told the piscine/swimming pool closed at 9:00. I pointed to the sheet I was shown several time showing spa/soaking pools closing at 9:30 and was told that was for the spa not the piscine, but I was not asking about the piscine and the spa and pools were locked shut at 9:00. Let me revert back to the dinner. We thought we would have a view from the restaurant, but after protesting where we were seated we ate in an interior back corner with no view at all other than to rooms that had a view. I must say, however, that even rooms with a view had limited view. I did see a staircase to an upper floor where there might have been a view, but no one was being seated there. Dinner includes either appetizer and main course or main course and dessert; no beverages. We were only able to get water when we tracked down the hostess; this was not offered by the waiter but we saw it being provided to others. Due to the early closing of the pools, we decided not to check out early as we had originally planned but rather to do something else early in the morning and come back since the pools were a major reason for our selecting this hotel. We told this to the reception but when we got back our room key had been disabled so we had to go to the reception for this to be corrected. When we finally did go to check out they could not get any credit card to work. I know this is sometimes a problem with one card but not 3. I gave them an American Express, Visa and Mastercard and somehow none of them worked. Fortunately it was just a small amount from drin

Lovely relaxing spot with incredible views of the mountains and Banos below. Staff were helpful and courteous. We bought a package that included three hours of pool time, a treatment each, and lunch (which included an appetizer, a main and dessert). The lunch was outstanding and the grounds are very beautiful. There is a small outdoor cafe serving food and drinks - and you can choose to have your lunch either here or in the main resort dining room. Make sure to bring sunblock and don't be fooled by dark clouds and rain - you can still get burned! We left this tranquil place feeling so much more relaxed than when we arrived.