Guest User
June 12, 2024
The location of the hotel (built in 1960 under British supervision) is beautiful with a great, clean pool. Personell is friendly. The hotel considers itself to be a 5-star hotel, in our opinion it deserves maximum 3 stars. We paid 110 euro for 1 night in the low season - this is too expensive for what you get. Some feedback: 1) No hot water in the rooms. When asking it in the evening they said a technician is checking it. This is probably all he did as the next morning we still didnt have warm water. Later we learned that they didnt want to put the boiler on (too expensive) 2) 50% of the menu was not available 3) The hotel has been painted white recently, not only the walls but also windows, frames, insight of the pool (cleaning the brush i guess) 4) Bathroom is very small and narrow 5) Sun beds are nice, but no mattrass - super hard to lie on (remember they consider themselves to be 5 stars...) 6) All 3 clocks in the reception had a different time (how difficult it is to put them on time) 7) Breakfast is ok but very simple 8) The tuna salad didnt have any vinegar of so - good ingredients but all very dry The new GM cannot be blamed for all, but this hotel needs a strict hand in putting the dots on the i. There are a zillion things needing improvement before this can be even a 4-star hotel. Example of a 5-star hotel is: Ngala Lodge - better go there and near by Banjul.