The Traxx Hotel

We got the room on top floor. We felt tired to walk up and down the stairs but luckily the staff was helpful to bring the luggage up to the room once. There was only bath tub and no shower. We could not stand on the bath tub because the ceiling was low and half blocked. No table and chair. We only sat on the beds in a small room.

Coffee and tea plus kettle is there which is huge plus. There wasn't any shampoo or soap, carry your own. Clean and comfy.

I was going to give this two "stars", but an excellent breakfast meant I promoted them to three. Overall, the place did it's job by providing a bed for us prior to going to Holyhead the next day to catch a ferry. However, it could have done it better. The staff were friendly and helpful. They had to change our room from a double to a twin at the last minute, but that was not a problem. Unfortunately, the place needs some tender loving care. Mainly in the form of a really good clean, maybe redecorating, and some minor repairs. It looked "tired". The beds were really soft and uncomfortable. Being above a pub we suffered from pub noise, but that maybe was expected as the Traxx is in fact a pub with beds. The breakfast however, as mentioned, was excellent, and as said, it did it's job by giving us a place to stay before catching a ferry from Holyhead.

Unfortunately I needed to cancel my reservation three months before our intended stay and despite being promised a full refund, none was given. I've waited months and emailed several times but other than an email initially saying that the full refund would be with me within 5-10 working days, I have had no reply and no money back. Really disappointing.

Dirty, shabby, needs redecorating . No sleep due to noise of the bar pumps outside, staff don’t really care at all, over priced dirty place. No bathroom products available or hair dryer, had to go to supermarket to buy everything that any normal hotel would give