Sofitel Bangkok Sukhumvit
Latest booking 7 hrs ago
I'm very saddened to say this once great hotel is declining very fast. This was my top choice prior to Covid and I always stayed in a club millesime room. But I'm giving up after this stay, After 1 night into a 3 night stay with 3 club millesime rooms, I made up my mind You should get what you pay for but here you do not any more and I'm saddened about it. In no particular order: 1) Lounge service has declined massively. Took 10 minutes for someone to come to get my drinks order for afternoon tea. 2) Cocktail selection is now limited to 5 or 6 cocktails when previously they would make any cocktail you wished from the bar on the floor. All I like is a Bloody Mary, and it's almost impossible to get one here now. Food selection is poor in the lounge too. Jam Sandwiches? Come on! 3) Previously the pool had a bar by the entrance with water and snacks. Now it's gone! It was there 2 years ago. The empty bar serves as a reminder of what was there. A pool attendant did give ice cold water to guests by the pool but for some reason did not offer to me. When I saw him ignore me for the third time, he was very apolgetic and immediately gave me an iced water and then and Orange Juice, at no charge. They should promote hm to become the hotel manager! 4) Went out all day, back at 4 pm - room not cleaned, and NO, do not disturb was not switched on. The other.2 rooms in our booking were all cleaned during breakfast time. How could they miss out my room? 5) The rooms have iPad control now. You can't do anything without it. I was shown how to use it but my guests in the other two rooms were not. No-one escorted them to their rooms either which I never saw here before. 6) When I did order drink in the lounge, it took 30 minutes to arrive. And that's if you are lucky enough to be asked, This is a quick list of shortcomings during the first 24 hour of this stay In all my years of traveling the Globe (I am also in the travel business) I have never seen a great hotel decline as fast as this one. Do yourself a favour. There are much better choices for your money in Bangkok. My recommendation is to stay at the Conrad, that has a great lounge and attentive staff and also a very well equipped Gym. Accor should fire the manager of the Sofitel Bangkok. He’s doing such a bad job and is ruining a great hotel. He asked to have a chat with me, 20 minutes before I checked out. I consider that to be so spineless. I raised my sadness about the hotel within 4-5 hours of arriving - Hh had 3 days to talk to me and try to turn an unhappy customer into a happy one. Seriously if he worked in my company he would no longer be employed. You have one chance to make a good impression and to try to turn around a negative experience into a good one, just before we were leaving makes no sense. Forget Accor, I'll be switching. to IHG as my favoured brand alongside Marriott. It give me no happiness to write this review because I did LOVE that hotel.
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