Ibis Hotels in Bangkok

Fantastic stay at Twin Towers. The rooms were neat and clean. Great staff at the front desk and house keeping too. Great location with plenty of shopping options. Can't wait to visit again.

The place looked very different from the pictures. The building looked a bit old. But everything was super clean. The staff was amazing. The room was clean and the location was amazing. Close to Khao Sand Road(5min walk). There was elevator available and we didn’t have time to get in the swimming pool but it looked nice. If you need hairdryer, it’s available is you ask in the counter. I had a good experience~ even if the pictures were different.

Location is good. The hotel is big and it has many restaurants a pool and very nice view. 7/11 is right on the corner. The only thing was that there was a cockroach in the bathroom. And the bathroom was full of shot black hair. But the staff deep-cleaned after i told them. And there was a lock door probably for big families and i could hear them clearly at night which was annoying

We have stayed in this hotel numerous times cos it's just along Yaowarat Road in Chinatown. Once you get out of the hotel, the colourful lights and awesome foods are everywhere. There is an mrt station nearby. So convenient to move around.

Positive things: Great room views. Hotel is clean. The variety and quality of toilet ametities are very good. Negative things: Awful staff attitude. I inserted in the reservation, made sure to the lady at the check-in, that I would like a quiet room. However, I was put into a room next to the elevator, and that elevator there is VERY NOISY. Everytime the elevarot worked up or down, I could hear it working in side my room. I inquired the reception, informing my room number, to be told immediately the hotel was fully booked, I did insisted that the noise was not pleasant at all. The answer given, in a very rude tone, was that I should try to change for the other night. I then told them that I am staying for one night only. To no avail or change of attitude. After much insistence and even the interference of a local friend who works for the brand, I was changed to another room. In this oher room, to my surprise, there was CONTINUOUS LOUD NOISE FROM RENOVATIONS. Note that it was already 21h00 (9pm). I was even told that in this brand the have a ”golden rule” of not making noise after 17h (5pm). Which again, more unpleasant exchanges with reception with another interference of my friend (who was also shocked) almost one hour after I was ”upgraded” the room. At this new room, which by my view wasn't that different from my original ones, it was finally quiet. Seems that was a room rarely used and with various stains in carpet and bed sheets. However with the stress that I went by, really didn't cover it. It was now five hours of annoying unnecessary stresses with the hotel staff. It is not really a cheap hotel and it has an image of a prestigious brand. The staff attitude was less than acceptable throughout the whole experience. Fortunately I was lucky for my friend to intervene in my favour. Glad that I had to stay only one night. At check-out, I was faced with even unprepared individual who did not know how to use a card machine. I know it's a Hilton, but I can say it was one, if not the most irksome experiences that I have ever dealt with.