Novotel Living Bangkok Sukhumvit Legacy

Novotel Living Bangkok Sukhumvit Legacy Reviews

Novotel Living Bangkok Sukhumvit Legacy

12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana, Bangkok, 10110, ThailandView Hotel Details
Novotel Living Bangkok Sukhumvit Legacy
Novotel Living Bangkok Sukhumvit LegacyNovotel Living Bangkok Sukhumvit LegacyNovotel Living Bangkok Sukhumvit Legacy
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Novotel Living Bangkok Sukhumvit Legacy Guest Reviews

4.4/5
Very Good
258 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(258)
Positive reviews(244)
Reviews with photos/video(64)
Large rooms(28)
Near shopping area(27)
Convenient for shopping(23)
Great swimming pool(19)
Perfect for kids(13)
Poor air conditioning(10)
Has facilities for children(7)
Tasty food(7)
Negative reviews(14)
Jacky_Koh
Standard Room King
Stayed in Nov 2024
Couples
10 review
4.7/5
Amazing
Posted on Jan 4, 2025
Location very near to the new mall, quite a distance to terminal 21 and BTS. Room clean and spacious Breakfast good Swimming pool good Overall very good! will stay again for next visit
PeterC
Executive King Studio
Stayed in Oct 2024
Couples
8 review
4.2/5
Very Good
Posted on Nov 14, 2024
Had a 3N stay in Nov. Appreciated the complimentary upgrade to a suite. Living room and bedroom were huge, with free minibar drinks as well. For the location, the route leading to the main road was narrow, so abit dangerous when walking as there was traffic from both sides. For the breakfast, quite a disappointment. Best to give it a miss and have a longer sleep.
Response from Property: Dear PeterC, Thank you for your review! We're delighted you enjoyed the complimentary upgrade to a suite and appreciated the spacious living room and bedroom, along with the complimentary minibar drinks, which we replenish daily to ensure you feel truly Executive during your stay. We understand your concern about the narrow access road leading to the main road. While it’s a short distance, it does require caution when walking. For added convenience and safety, we recommend using a taxi or our complimentary tuk-tuk shuttle service. Unfortunately, to hear about your disappointment with the breakfast, your feedback is valuable, and we'll review our breakfast offerings to improve the experience. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Warm regards,Guest Relations Team
LPaul
Deluxe Studio King
Stayed in Sep 2024
Business travelers
1 review
3.7/5
Posted on Oct 26, 2024
Excellent location with spacious and spotless rooms, complemented by very friendly bellboys. The rooms are quiet and comfortable, providing a peaceful and relaxing atmosphere. However, the experience was marred by the receptionists, who generally displayed poor attitudes and lacked customer service skills. When I encountered issues connecting to the WiFi on my MacBook Pro, I was told to visit the reception area for assistance, whereas most hotels would typically send someone to help in the room. On my departure day, I requested help with my luggage around 6:55 am, and the receptionist claimed there were no bellboys available. Yet, when I reached the lobby, a bellboy was present at the door. Despite this, the three receptionists on duty failed to apologize for their inadequate service. During my stay, I frequently passed the reception area and noticed the staff often ignored me, pretending to be occupied even though there were no guests waiting. I hope the hotel management will retrain their frontline staff to improve customer service etiquette. The rating of such a wonderful hotel is unfortunately lowered by a few unprofessional employees.
Response from Property: Dear LPaul, Thank you for taking the time to share such detailed feedback. We’re pleased that you enjoyed our location, spacious rooms, and the friendly assistance from our bellboys. However, we’re truly sorry to hear that your experience was impacted by the level of service at the front desk. This is not the standard we strive for, and we regret any frustration this may have caused, especially with the WiFi assistance and your luggage request.Please know that your feedback will be shared with our team to address the issues you encountered. We’re committed to improving our service, and your comments are invaluable in helping us make the necessary adjustments.Thank you again for your insights, and we hope to have the opportunity to provide you with a much-improved experience on your next visit.Warm regards,Guest Relations Team
Nic
Family Studio With 1 King Bed and 1 Bunk Bed
Stayed in Aug 2024
Travel with friends
8 review
4.2/5
Very Good
Posted on Sep 21, 2024
Amazing little hotel nestled behind the back alleys. Not so short walk to emquartier but a short walk over to emsphere. The staff was super friendly. Breakfast was not as bad as the reviews mentioned. The spread was acceptable, maybe just insufficient staff in certain moments (ie cups ran out, tables not cleaned after etc). The shower was similar to what reviews mentioned (ie hot and cold) and I finally understood the aircond sound review (ie the aircond sounds like it's from the 90s - but we did turn the fan speed down and turn the temp down which was bearable at night). All in all, it's one of the ok options in the area
Response from Property: Dear Nic, Thank you for taking the time to share your feedback. We’re glad you enjoyed your stay and appreciated our friendly staff and convenient location near EmSphere. It’s also great to hear that the breakfast exceeded your expectations, though we acknowledge the moments where service could be improved, such as restocking cups and clearing tables.We apologize for any inconvenience caused by the shower temperature and air conditioning noise. We’ll look into these issues to enhance comfort for future stays.We appreciate your review and hope to welcome you back for an even better experience next time.Warm regards,Guest Relations Team
Anonymous User
Deluxe Studio King
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Novotel Living Bangkok Sukhumvit Legacy (โรงแรมโนโวเทล ลิฟวิ่ง กรุงเทพ สุขุมวิท เลกาซี) 是位於泰國曼谷的一家現代化酒店,提供舒適的住宿和便利的設施。酒店位於繁華的素坤逸地區,方便前往當地的商業中心、購物區和餐飲場所。房間設計時尚,配備了現代家具和設施,適合商務旅行者和家庭旅客。酒店還提供健身房、游泳池和會議室等設施,旨在為客人提供愉快的住宿體驗。無論是短期還是長期住宿,Novotel Living 都是理想的選擇。
Response from Property: Dear Valued guest, Thank you for taking the time to share your thoughts about your stay at Novotel Living Bangkok Sukhumvit Legacy. We're delighted to hear that you enjoyed our modern design, comfortable accommodation, and convenient location in the heart of Sukhumvit. It's wonderful to know that our facilities, including the gym, swimming pool, and meeting rooms, added to your enjoyable experience. We look forward to welcoming your back, whether it's for another short visit or a longer stay soon! Warm regards,Guest Relations Team
Shierilyn
Family Studio With 1 King Bed and 1 Bunk Bed
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The place is a bit hit for the kids. The pool has a slide that the kids really love. Free popcorn every 4pm . My kids did not even want to roam around BKK and prefer to stay at the pool 🤣. Front desk is really sweet and cheerful. Housekeeping is superb. We love everything and the hotel is really a family friendly hotel. We will definitely be back.
Response from Property: Dear Shierilyn, Thank you for your wonderful review! We're thrilled to hear that your kids loved the pool and slide so much that they didn't want to leave! The free popcorn at 4 pm is always a hit, and we're glad your family enjoyed it. It's great to know that our front desk and housekeeping teams made your stay even more special. We're delighted that you found our hotel to be family-friendly. Your positive experience is exactly what we strive for. We look forward to welcoming you back on your next trip to Bangkok! Sincerely, Guest Relations Team
Hues
Deluxe Studio King
Stayed in Dec 2024
Family
16 review
4.0/5
Very Good
Posted on Jan 10, 2025
The hotel js good .. but 2 things got my attention .. 1st the breakfast is almost the same throughout whole year .. no change in the breakfast menu .. so it’s kinda monotonous for guest who stay for then 4-5 days .. and the 2nd thing is that the bedsheet and the quilt cover fabric is made of polyester and not cotton .. so it’s hard to believe us 4 star hotel is using polyester fabric for the guest
Guest User
Deluxe Family Room With 1 Kingsize Bed
Stayed in Dec 2024
Family
6 review
4.2/5
Very Good
Posted on Jan 5, 2025
Great location and great for families. The staff we very friendly and the restaurant food was great.
Laura Chien
Deluxe Studio King
Stayed in May 2024
Business travelers
1 review
4.5/5
Great
Posted on Jul 3, 2024
The staff are very friendly and helpful, they even provided me a free upgrade due to a long stay. The location is great, in between two BTS stations and close to many big malls but there is a short walk. Overall the room and amenities and new and clean - the shower head can be cleaner, and there is a large TV but not able to connect to Netflix, YouTube etc The breakfast is nice, not much variety but good enough to enjoy
Response from Property: Dear Ms. Laura Chien, Thank you for your kind review! We're glad you appreciated the friendly staff, free upgrade, and convenient location. We're happy you enjoyed the clean room and amenities. We'll look into improving the shower head cleanliness and TV connectivity. Thank you for your feedback on the breakfast we value your input and will work on enhancing our breakfast options. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards,Guest Relations Team
Anonymous User
Standard Room King
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on Jun 22, 2024
I had a wonderful stay at Novotel Living. The staff were incredibly friendly and accommodating, always greeting us with smiles and eager to help. The amenities and facilities were perfect, ensuring a comfortable and enjoyable experience. The location is excellent, with two malls within walking distance and plenty of good food and cafes nearby. I highly recommend Novotel Living for a pleasant and convenient stay.
Response from Property: Dear Valued guest, Thank you for your wonderful review! We're delighted you had a fantastic stay at Novotel Living Bangkok Sukhumvit Legacy! It's great to hear our friendly and accommodating staff made your experience enjoyable. We're glad you found our amenities perfect and the location convenient with nearby malls and dining options. We look forward to welcoming you back and we hope your next visit will be even more pleasant than the previous one. Warmest regards,Guest Relations Team
Anonymous User
Family Studio With 1 King Bed and 1 Bunk Bed
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
I recently had the pleasure of staying at Novotel Living Bangkok Sukhumvit Legacy, and I must say it was an excellent experience from start to finish. This hotel offers a perfect blend of comfort, convenience, and modern amenities, making it an ideal choice for both business and leisure travelers. **Location**: The hotel's location is one of its standout features. Situated in the vibrant Sukhumvit area, it provides easy access to public transportation, including the BTS Skytrain, which is just a short walk away. This makes it incredibly convenient for exploring Bangkok's major attractions, shopping centers, and dining options. Additionally, the surrounding neighborhood is lively, with plenty of local eateries and shops to discover. **Accommodations**: The rooms at Novotel Living Bangkok are spacious, well-appointed, and designed with a contemporary aesthetic. I particularly appreciated the comfortable bed, which ensured restful nights after long days of sightseeing. The room also featured a kitchenette, which was a nice touch for those who prefer to prepare their own meals. The cleanliness and attention to detail throughout the accommodation were commendable. **Facilities**: The hotel offers a range of facilities that cater to various needs. The fitness center is well-equipped, allowing guests to maintain their workout routines. The swimming pool is a lovely spot to unwind, complete with comfortable loungers and a picturesque view of the city. Additionally, the on-site dining options provide a great selection of both local and international cuisine, with attentive service that enhances the dining experience. **Service**: The staff at Novotel Living Bangkok Sukhumvit Legacy were friendly, professional, and always willing to assist. From check-in to check-out, I felt welcomed and well taken care of. The concierge service was particularly helpful in providing recommendations for local attractions and helping with transportation arrangements. **Overall Experience**: My stay at Novotel Living Bangkok Sukhumvit Legacy was nothing short of delightful. The combination of a prime location, comfortable accommodations, excellent facilities, and exceptional service makes this hotel a top choice for anyone visiting Bangkok. I would highly recommend it to both travelers looking for a short getaway and those planning an extended stay in the city. I look forward to returning to Novotel Living Bangkok on my next trip to this vibrant city!
Response from Property: Dear Valued guest, Thank you so much for your wonderful review! 🌟 We're thrilled to hear that your stay at Novotel Living Bangkok Sukhumvit Legacy was such a positive experience.We’re delighted you enjoyed our prime location in the vibrant Sukhumvit area, with easy access to the BTS Skytrain and nearby attractions. It’s great to know you appreciated the lively neighborhood with its local eateries and shops.Your kind words about our accommodations mean a lot to us! We’re so glad the spacious room, comfortable bed, and convenient kitchenette enhanced your stay. Our team takes pride in maintaining cleanliness and attention to detail, and it’s wonderful to see that reflected in your experience.Thank you for highlighting our facilities like the well-equipped fitness center, relaxing pool area, and our dining options. We’re happy to hear you enjoyed the service provided by our team, especially the concierge team.Your warm compliments inspire us to continue delivering exceptional hospitality. We can’t wait to welcome you back on your next trip to Bangkok! Safe travels and see you again soon! 😊Best regards,Guest Relations Team
Guest User
Deluxe Studio King
Stayed in Oct 2024
Solo travelers
21 review
4.7/5
Amazing
Posted on Dec 1, 2024
Modern clean hotel, great large room very comfortable. Quiet area but close to everything. Very helpful staff. Will come again
Response from Property: Dear Valued Guest,Thank you for your excellent review! We’re delighted you enjoyed our modern and clean hotel, along with the spacious and comfortable room. It’s wonderful to know you appreciated the quiet surroundings while still being close to everything you needed.Our team is thrilled to hear you found them helpful, and we’re so happy you plan to visit us again. We look forward to welcoming you back soon! 😊Warm regards,Guest Relations Team
Guest User
Deluxe Studio King
Stayed in Oct 2024
Solo travelers
17 review
4.7/5
Amazing
Posted on Dec 9, 2024
Almost everything about this hotel was good. The only issue was with the shower. The floor isn’t level properly so the water does not drain well at all. The shower head also seemed old and water doesn’t flow out smoothly.
Response from Property: Dear Valued guest, Thank you for your feedback! We’re delighted to hear you enjoyed your stay and that most aspects of the hotel met your expectations. We’re sorry to hear about the issues with the shower. Your comments about the drainage and shower head will be shared with our maintenance team to address promptly. We value your feedback and will use it to enhance our service quality and hope we can have the opportunity to welcome you back and provide you with a much-improved experience in the future. Warm regards, Guest Relations Team
Sooseee
Family Studio With 1 King Bed and 1 Bunk Bed
Stayed in Sep 2024
Family
1 review
4.5/5
Great
Posted on Oct 29, 2024
Went for the room with bunk bed and my kids really enjoy it. Had a nice breakfast and pool. The emsphere mall also near the hotel. Definitely go there again.
Response from Property: Dear Sooseee, Thank you for sharing your experience! We’re delighted to hear that your family enjoyed the bunk bedroom and that your kids had a great time. It’s wonderful that you also enjoyed breakfast, the pool, and our convenient location near EmSphere Mall. Your kind words mean the world, we can’t wait to welcome you all back for another fantastic stay! Warm regards, Guest Relations Team
Jeff先生
Standard Room King
Stayed in May 2024
Travel with friends
6 review
4.0/5
Very Good
Posted on Jun 10, 2024
Good for luving and close to shopping mall and Asok MRT staation
Response from Property: Thank you for your great review! We're pleased to hear you enjoyed our convenient location near the shopping mall and Asok MRT station. We are delighted that your stay with us was enjoyable overall. We look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy in the near future! Warm regards, Guest Relations Team