I really hate to write this review as Arnoma has been our hotel of choice for the past 5 years. However, this time it was so terrible that we wanted to move out immediately (we couldn’t as there was no other suitable available hotel that night).
We arrived slightly earlier and the lobby staff very kindly let us check in early. We went into the lift and arrived at our room level where the stench of stale carpet/urine greeted us; we looked past this. We went into our room, which had the same smell, but because we’ve been here so many times, we looked past it all and dumped our bags and went out for the day.
When we got back that night, we were putting our shopping away and suddenly a cockroach crawled out onto the TV console. We managed to kill it.
Over the course of the night, we proceeded to find several other more roaches and random bits of hair and rubbish from previous occupants. We were really trying to give Arnoma a chance, but i decided that this is really not the place i wanted to spend my birthday trip at and made plans to move immediately.
Check out was still relatively seamless, in the sense that the staff didn’t really bother. We just gave them the keycard, said that our plans have changed, and they said goodbye to us.
In terms of location, Arnoma is really situated well! However, the hotel has really seen better days. We hope it will have a chance to renovate and do better for themselves in future! On our part, it will most likely be the last time we stay here.
Trip.com did make the entire process much smoother for us, and we really appreciate their Customer Service team for handling our concerns.