Ascott Embassy Sathorn Bangkok

Ascott Embassy Sathorn Bangkok Reviews

Ascott Embassy Sathorn Bangkok

No. 59, S Sathon Rd, Thung Maha Mek, Sathon, Sathon, Bangkok, 10120, ThailandView Hotel Details
Ascott Embassy Sathorn Bangkok
Ascott Embassy Sathorn BangkokAscott Embassy Sathorn BangkokAscott Embassy Sathorn Bangkok
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Ascott Embassy Sathorn Bangkok Guest Reviews

4.5/5
Great
1549 review
Verified reviews
Location4.4
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(1549)
Positive reviews(1479)
Reviews with photos/video(553)
Great swimming pool(135)
Large rooms(106)
Loved the view(66)
Friendly front desk staff(60)
Perfect for business trips(47)
Has an infinity pool(34)
Offers pick-up/drop-offs(31)
Negative reviews(70)
Devdash
Executive Two Bedrooms
Stayed in Dec 2024
Family
93 review
4.5/5
Great
Posted on Jan 10, 2025
Far more exquisite location than a Sukhumvit area... Its quiet, roads are wider.. Hotel staffs are friendly and very helpful.... Facilities inside are well. Equipped and maintained.... Unit we booked was 2 bedroom... Its very spacious, comfy beds, can make. Some improvements in breakfast... Rest is all fine
6/12
Response from Property: Dear Devdash, Thank you for your kind feedback! We're delighted you enjoyed the quiet location, spacious unit, and friendly service. It's great to hear the facilities met your expectations and that the beds were comfortable. We appreciate your suggestion to improve the breakfast and will work on enhancing that experience. We hope to welcome you back soon for another pleasant stay. Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Guest User
Deluxe Room King
Stayed in Dec 2024
Couples
1 review
4.2/5
Very Good
Posted on Jan 16, 2025
The facilities is okay I have some construction, but not so crowd, Bangkok the air not very well, and we have a room housekeeping about water heating system they answer so weird, thanks lobby staff  Scarlett I guess is manager professional and nice helpful and smart I hope see next time Bangkok
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We’re glad you appreciated Scarlett's professionalism and helpfulness, she’ll be delighted to know she made a positive impression. We apologize for the construction and the response regarding the water heating system; we’ll address these concerns to improve our service. While the air quality in Bangkok can be challenging, we hope it didn’t detract too much from your stay. We look forward to welcoming you back on your next visit.Kind regards,Pornthippa BoonchaliewGuest Service Manager
display123
Premier Two Bedrooms Room
Stayed in Oct 2024
Business travelers
43 review
2.7/5
Posted on Nov 9, 2024
Stayed here for a business trip. Convenient serviced apartment but location is off so if you are going for meetings it’s usually a jam once you exit the hotel. Otherwise, it’s quite a nice place.
Response from Property: Dear display123, Thank you for staying with us and sharing your feedback! We're glad you enjoyed the comfort of our serviced apartments. We understand that traffic can be a challenge during peak hours, and we appreciate your patience. Our location offers a peaceful retreat with convenient access to business districts, and we hope this made your stay enjoyable. We look forward to welcoming you back for a smoother experience next time. Best regards, Tidarat Luckanapachuenkul | Assistant Guest Service Manager
deesseach
Deluxe Room King
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Friendly staffs, clean and spacious hotel room. The bed was so comfortable for me and I ended up sleeping more than I should.
Response from Property: Dear deesseach, Thank you very much for your excellent rating and wonderful comment. This will definitely motivate us to continue our attention to our valued guests and details in our services. We look forward to having the pleasure of welcoming you back here and being at your service again. Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Sani7
Deluxe Room King
Stayed in Jun 2024
Solo travelers
21 review
3.7/5
Posted on Sep 2, 2024
The location of the hotel is good because it is a walk away from Silom. As a solo traveler, I was pretty much down town and things were close by. The pool was nice and there is a sauna available. I had to call the front desk for a plate but they were not answering their calls. I had to call room service but they kept referring me to the front desk. It took an hour just to get a hold of them. I wasn’t impressed about that.
Response from Property: Dear Sani7, Thank you very much for sharing your experience. We're glad you enjoyed our location, pool, and sauna. However, we sincerely apologize for the inconvenience you faced when trying to reach the front desk. This isn't the level of service we strive for, and we appreciate you bringing it to our attention. We'll address this with our team to ensure better responsiveness in the future. We hope to have the opportunity to improve your experience on your next visit. Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Thidarat
Three-Bedroom Premier
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
I would like to express my heartfelt gratitude to the concierge for their dedication and willingness to go beyond. Their attention to details and hospitality are unmatched. We really enjoyed our stay.
Response from Property: Dear Thidarat, Thank you for your kind words. We’re thrilled to hear our concierge team’s dedication and attention to detail made your stay exceptional. It’s always our goal to go above and beyond for our guests, and we’re delighted you enjoyed your time with us. We look forward to welcoming you again soon.Kind regards,Pornthippa BoonchaliewGuest Service Manager
Guest User
Premier One Bedroom Room
Stayed in Nov 2024
Couples
1 review
4.0/5
Very Good
Posted on Jan 16, 2025
Room and view is nice and quite, service is good. Bathroom is too small, bath tub is quick enough to fill up as the tub is pretty small too. Bed and sheet is ok can be better. Cleaning team have much to improve, saw stains in kitchen, bedroom, don’t really want to look clearly everywhere. Location personally I like it.
Response from Property: Dear Valued customer, Thank you for your feedback! We're glad you enjoyed the room, view, and location. We appreciate your comments on the bathroom size and bed quality and will consider improvements. We're also addressing your concerns about cleaning to ensure higher standards. Your input helps us improve, and we hope to provide an even better experience on your next visit. Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Boon Chong
Premier Two Bedrooms Room
Stayed in Nov 2024
Family
7 review
4.7/5
Amazing
Posted on Dec 26, 2024
The overall experience is very good for my whole family. Although the shopping mail is 1km away, there is free shuttle bus service to get you there.
Response from Property: Dear Boon Chong, Thank you for your great review! We're so glad to hear that your entire family had a positive experience. It's wonderful that the free shuttle bus service made getting to the shopping mall more convenient for you. Your feedback means a lot to us, and we’re happy that our services contributed to a memorable stay. We look forward to welcoming you and your family back for another enjoyable visit! Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Kentsh
Executive Two Bedrooms
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Had a pleasant stay as room was spacious and clean. There was room service provided daily with the necessary amenities being topped up daily. Hotel is located near to the BTS station with around 10 minutes walk. There are 2 convenient stores locations at both sides of the hotel with just 5 minutes walk. Definitely will be staying again if I'm there with a group of friends.
Response from Property: Dear Kentsh, Thank you for your kind review! We’re delighted to hear you had a pleasant stay and appreciated the spacious, clean room, and daily room service. Our proximity to the BTS station and nearby convenience stores adds to the convenience, and we’re thrilled you found it helpful. It’s wonderful to know you’d stay with us again with friends—we can’t wait to welcome you back for another enjoyable visit! Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
SSYe
Deluxe Room Twin
Stayed in Oct 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Nov 28, 2024
Great hotel, very friendly staff. Good location even tho the street right in front has intense traffic. Room was big and nice, good value. Will stay here again next time
Response from Property: Dear SSYe, Thank you for your kind feedback! We're thrilled you enjoyed our friendly staff, convenient location, and spacious rooms. We appreciate your understanding about the nearby traffic and are glad it didn’t impact your stay. We look forward to welcoming you back next time for another great experience! Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
antoine
Premier One Bedroom Room
Stayed in Oct 2024
Travel with friends
79 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Very good value for the price! Room are very big and clean, very convenient with all the equipment. The construction site nearby is not very sexy but hotel try to upgrade you to have a city view, very pro and friendly. I haven’t try the breakfast but I had a massage pretty relaxing and professional. The pool is nice but in the shadow after 3:30pm but it’s ok as Bangkok is always warm.
Response from Property: Dear antoine, Thank you for your detailed review! We’re thrilled you found great value in your stay and enjoyed the spacious, well-equipped room. We're glad our team could offer you a city view for a more pleasant experience. It’s wonderful to hear you appreciated the relaxing massage and found the pool enjoyable despite the afternoon shade. We hope to welcome you back soon to explore more! Best regards, Tidarat Luckanapachuenkul | Assistant Guest Service Manager
Dalal Monther
Deluxe Room King
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 27, 2024
A great hotel with amazing view of the city of Bangkok! The service delivered by the team was amazing, and the entire stay there was very enjoyable!
Response from Property: Dear Dalal Monther,Thank you for your wonderful review. We’re thrilled to hear that you enjoyed the stunning views of Bangkok and that our team’s service made your stay so enjoyable. Your kind words mean a lot to us, and we can’t wait to welcome you back for another fantastic experience.Warm regards,Pornthippa BoonchaliewGuest Service Manager
Jane. S
Premier One Bedroom Room
Stayed in Apr 2024
Travel with friends
25 review
5.0/5
Outstanding
Posted on May 9, 2024
The hotel staff are really nice and polite! Really enjoyed the staying and breakfast there. Pha-Wis is professional. Look forward the next visit.
6/10
Response from Property: Dear Jane S., Thank you very much for taking the time to share your valuable feedback via trip.com following your recent stay with us. We are very pleased to learn that your stay with us exceeded your expectations and you had a great time to be looked after by our team. Your kind words have been passed on to Mr. Phawis for his remarkable service. This will definitely motivate them to continue their attention to guests and details in our services. Thank you again for your time and we look forward to an opportunity to welcome you back in the near future. Best regards, Tidarat Luckanapachuenkul | Assistant Guest Service Manager
Alexho
Premier Two Bedrooms Room
Stayed in Sep 2024
Family
9 review
3.2/5
Posted on Nov 4, 2024
The hotel was okay. Location is good, but it is a 20 minute walk to the nearest train station, but not much else around besides of a small market close by and a mall which is also 15-20 minute walk. We booked a family 2 bedroom which was quite expensive, but unfortunately there was so many issues. The electricity kept going off and the light switches not working, which required constant fixing. There was a leak in the living room window, and when it rained the water was falling into the room. For the price we paid, the room was very bare minimum with the amenities provided which was quite disappointing. The view in the pool was also very disappointed with a construction building right infront which made so much dust and noisy, you cant relax in the pool…
Response from Property: Dear Alexho, Thank you very much for sharing your experience. We apologize for the inconvenience you encountered during your stay, particularly with the room’s issues and pool view. Our team is actively addressing these concerns to improve guest satisfaction. We’re also working on enhancing our amenities to provide better value for the price. We appreciate your feedback and hope to offer a much-improved experience on your next visit. Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Guest User
Deluxe Room King
Stayed in Aug 2024
Solo travelers
36 review
4.7/5
Amazing
Posted on Oct 31, 2024
Love the location which is near to all necessary shops with plenty of choices of food. Hotel is clean and comfortable too.
Response from Property: Dear Valued Customer,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our convenient location and the variety of food options nearby. It’s also great to know that you found the hotel clean and comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay soon!Warm regards,Pornthippa BoonchaliewGuest Service Manager