Metacity Bangkok

I stayed at Metacity Bangkok and had a mixed experience. The best part was the friendly and helpful staff, who provided great service throughout my stay. They were always polite and accommodating, which made a positive impression. However, the room cleanliness was not up to standard—there was noticeable dust and some areas that could have been cleaned better. The location was just okay, not too far from key areas but not the most convenient either. Overall, if cleanliness were improved, this hotel would be a much better choice. The service was great, but I expected more in terms of maintenance and hygiene.

+ Comfortable bed, clean sheets, great location for the party area ok Bangkok, rooftop to sunbake. - Noisy dirty rooms, rude security guard, dirty pool water. This place would suit short stay party people. Impossible to get a good nights sleep with trip..com allocated rooms

It’s cleaned and satisfied if you were here. Close to center of city

Perfect location if you want to be closer to the nana party area, Cleanliness needs to be improved Perfect swiming pool!

Clean room , friendly staffs , make up room service was efficient :)

Disappointing Stay: Poor Housekeeping and Lack of Privacy I recently had the opportunity to stay at this hotel, and while the location was excellent and the reception staff were warm and welcoming, my overall experience was marred by several issues. Room Issues: Firstly, the room was uncomfortably small, which made it feel cramped and claustrophobic. However, the biggest problem was the lack of privacy in the bathroom. The glass door and partition, which were not equipped with locks, made it feel like I was on display. This design flaw needs to be addressed urgently, either by installing locks or replacing the glass with a more opaque material like wood. Furthermore, the initial housekeeping service was subpar. The cleaning lady was consistently rude and unfriendly, and the room was not cleaned properly. The lack of curtains or blinds in the room meant that sunlight streamed in directly from the bathroom, making it difficult to sleep in. Prompt Action by Management: However, after I brought this issue to the attention of the management, they swung into action. The housekeeping staff was changed on the very same day, and the new staff member was extremely courteous and efficient. But what really impressed me was that the manager personally came to my room to check if everything was to my satisfaction. They even offered me some complementary snacks and fruits as a goodwill gesture. Silver Linings: On a positive note, the reception staff were exceptional. They were always polite, welcoming, and eager to help. Special mention must be made of the lady manager, who was outstanding in her professionalism, courtesy, and willingness to assist. Her warm smile and friendly demeanor made a significant difference to my stay. The Cherry on the Cake: But the cherry on the cake was the pool and bar on the terrace. The superb offers and discounts made it an irresistible spot to unwind and relax. The ambiance was fantastic, and the staff were friendly and attentive. most recommended during the stay. Rating and Recommendations: While the hotel's location is excellent, the initial issues I experienced cannot be ignored. However, the prompt action taken by the management to address my concerns was commendable. the hotel needs to addresses the problems with the bathroom design asap. Rating: 4/5 stars Recommendations: 1. Install locks on the bathroom doors and partitions. 2. Replace the glass bathroom doors and partitions with more opaque materials. 3. Provide curtains or blinds in the rooms to block out sunlight. 4. Provide proper training to housekeeping staff to ensure they deliver excellent service and maintain high standards of cleanliness and courtesy.