Anonymous User
February 1, 2024
The room reserved is a smoking room. When checking in, the staff didn't inform anything. There are no stickers prohibiting smoking in the room. The bathroom window can be opened, so I smoked and threw the cigarette butt in the trash can in the bathroom. The next day, the housekeeper cleaned the room. I didn't inform anything. Until the day of check-out, when I went to hand over the key, the employee said Well, I've found you, so I'm confused. The housekeeper said, Here's evidence. To say what happened made me confused.
Finally, the deposit is considered a penalty. Because of smoking in the room
1. I would like to know why it was not stated that the room I reserved was not smoking. According to the reservation form, we can reserve a smoking room.
2. The day the cleaning lady saw it Why didn't you inform me? There is also a contact number.
3. Talking should tell each other well.
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