Living Naraa Place

When we booked on Trip.com, we booked a double room, which is 2 beds, 1 room. But when we checked in, the staff said that there were no rooms with 2 beds. They had already informed the app to remove the advertisement, but the app would not remove it. We asked how they would take responsibility for us. The staff said there was nothing they could do. So we asked them to call the owner. The owner told us the same thing as before, that they had asked the app to remove the advertisement, but the app still did not remove it. There were no rooms with 2 beds, only rooms with single beds. We went with our 2 sons. Our son is 17 years old and has been sleeping in separate rooms since he was a child. If we slept in the same bed, we could not sleep. The staff offered to let us open another room. Why would we open it? We checked in at 9 pm. We had to check out at 8 am the next morning to run some errands. The owner still insisted that there was only a single bed room. So we said that we came from a tourist city. We work in a hotel. If it were us, we would solve the problem for the customer by changing the room and upgrading the room immediately because it was not the customer's fault. The customer had evidence to show everything, both the room booked and the receipt. They still insisted that there was only a single bed. Until we asked for an extra bed. Oh, they said that there was no extra bed. The other room was too small to put an extra bed. Until we had to say that If it's like this, we just need 1 topper and 1 extra blanket, so they gave it to us. In the end, we couldn't sleep at all because we were afraid. Because we had a fight, we were worried that we couldn't sleep. Our child couldn't sleep either. We recommend that if you book a place to stay here, make sure that the price you book is what kind of room you will get.