Novotel Bangkok Bangna Reviews
Novotel Bangkok Bangna
333 Srinakarin Rd, Khwaeng Nong Bon, Bangkok, ThailandView Hotel Details
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Novotel Bangkok Bangna Guest Reviews
4/5
Very Good
270 review
Verified reviewsLocation4.0
Amenities3.9
Service4.0
Cleanliness4.2
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All Reviews(270)
Positive reviews(252)
Reviews with photos/video(48)
Awesome stay(55)
Clean and tidy(34)
Great service(31)
Delicious breakfast(29)
Easy to get around(20)
Great value for money(13)
Perfect for business trips(7)
Delicious buffet(5)
Negative reviews(18)
aMazing0038
Standard twin Room Non smoking
Stayed in May 2024
Business travelers
5 review
Posted on May 9, 2024
friendly staff with great service. A Chinese friendly hotel. only down side is bathroom floor has higher tendency to get wet after bath as no door or curtain in place for ceiling shower
Response from Property: Thank you for taking the time to tell us about your experience at the Novotel Bangkok Bangna. We are delighted to hear that you enjoyed our friendly staffs with great service .We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies for your inconvenient at this time. We already share this comment to our management team. Please rest assured that we are taking the appropriate measures to address this unhappy with quality of stay issue. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futureSincerely,AmyAsst. Guest Experience and Loyalty Manager
Allen-SH
Standard twin Room Non smoking
Stayed in Mar 2024
Business travelers
17 review
Amazing
Posted on Apr 21, 2024
Cheap and nice, quite good breakfast as well. Some rooms need redecoration, as they are a bit old.
Response from Property: Thank you for sharing your experiences with us. We are delighted to hear that you enjoyed our good price and nice with clean accommodation and good breakfast offerings At Novotel Bangkok Bangna, we strive to provide a comfortable stay for all of our guests. We always take feedback from our customers seriously and will continue to do our best to improve our services in the future. Thank you again for your feedback and we look forward to your next visit with us! Sincerely,AmyAsst. Guest Experience and Loyalty Manager
Anonymous User
Standard twin Room Non smoking
Stayed in Feb 2024
Family
9 review
Posted on Feb 13, 2024
We booked a standard twin room. Receptionists were unfriendly. We found hair in washbasin. Room floor was a little dusty. Room service was slow. Bathroom didn’t have shower gel or tooth brushes. I don’t want to book this hotel again.
Guest User
Standard queen Room Non smoking
Stayed in Mar 2024
Solo travelers
6 review
Outstanding
Posted on Mar 6, 2024
nice and helpful staffs. breakfast is good.
location is very convenient. Near Airport
Guest User
Executive King Room Non smoking
Stayed in Jun 2024
Family
3 review
Very Good
Posted on Jun 27, 2024
Service was good, frontline staff very helpful, buffet breakfast multiple choices, would have preferred the option of scrambled eggs/omelet, otherwise no complaints at all. Room was clean and comfortable, again no complaints, cleaning staff very helpful and friendly. A little out of town, but plenty of Department stores close by and excellent food halls. Overall a very satisfactory trip.
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit.Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
Anonymous User
Standard queen Room Non smoking
Stayed in Dec 2023
Business travelers
4 review
Posted on Dec 30, 2023
decent, clean hotel for business travel. building is slightly old and could do with a makeover
Guest User
Executive King Room Non smoking
Stayed in Jun 2024
Business travelers
13 review
Posted on Jun 14, 2024
Chose this hotel cos close to work area.
Surprised that there is a charge for taking the laundry bag.
Response from Property: Thank you for taking the time to write about your stay at Novotel Bangkok Bangna. We apologize for not meeting your expectations. We apologize for any inconvenience this may cause. As your comment about a charge for taking the laundry bag. We are provided only for in-house the guest rooms. by the way, we have already shared this comment with management team. Rest assured that we have taken appropriate steps to address this issue of dissatisfaction with the quality of your stay. Thank you for sharing your concerns. We hope you will give us the opportunity to serve you better in the near future.Sincerely,AmyAsst. Guest Experience and Loyalty Manager
Guest User
Standard queen Room Non smoking
Stayed in Mar 2024
Business travelers
5 review
Great
Posted on Apr 4, 2024
Very good service.
Response from Property: Thank you for sharing your experiences with us. We are delighted to hear that you enjoyed our and found the service to be friendly, At Novotel Bangkok Bangna, we strive to provide a safe and comfortable stay for all of our guests. We always take feedback from our customers seriously and will continue to do our best to improve our services in the future. Thank you again for your feedback and we look forward to your next visit with us! Sincerely,AmyAsst. Guest Experience and Loyalty Manager
Samantha Allison De Costa
Standard queen Room Non smoking
Stayed in May 2024
Business travelers
73 review
Outstanding
Posted on May 30, 2024
Hotel is clean, staff is friemdly. Once Rom and strategic location and very convenient.
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. We are delighted that you appreciated with staff are very friendly and hotel is clean and location very convenient. Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit. Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
Anonymous User
Superior Queen Room Non smoking
Stayed in Oct 2023
Couples
2 review
Outstanding
Posted on Oct 20, 2023
Always like this hotel.
Booked the room for one night without breakfast.
There's gym and swimming pool but i never use.
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit.Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
ZengXao
Standard queen Room Non smoking
Stayed in Mar 2024
Business travelers
6 review
Very Good
Posted on Mar 18, 2024
Conveniently located in Bang Na area, about 30 mins from Bangkok Airport. Easy for business traveler who needs to visit customers or suppliers in the Chon Buri district.
Response from Property: Thank you for your recent stay at Novotel Bangkok Bangna and taking the time to leave us your valuable feedback. We are glad to hear that you enjoyed our hotel and thank you for your positive comments about our hotel's great location and good business. At Novotel Bangkok Bangna, we strive to always provide our guests with a memorable and enjoyable stay. We understand your dissatisfaction with the taxi service after check-out and we take such issues seriously. As a hotel, our priority is to ensure that all services meet the highest quality standards. We hope you will give us another chance in the future and look forward to your visit again!
Sincerely, Amy Asst. Guest Experience and Loyalty Manager
Guest User
Standard twin Room Non smoking
Stayed in Mar 2024
Other
6 review
Posted on Apr 4, 2024
Stayed there for 2 nights, it's close to the airport, easy to go to the different golf course, but when you have to go to the city, it's too far, no close skytrain connection
Response from Property: Thank you for taking the time to write about your stay at Novotel Bangkok Bangna. We are delighted to hear that you like our hotel location. We apologize for not meeting your expectations for any inconvenience this may cause. Our hotel nearby Yellow MTR. We have already shared this comment with management team. Rest assured that we have taken appropriate steps to address this issue of dissatisfaction with the quality of your stay. Thank you for sharing your concerns. We hope you will give us the opportunity to serve you better in the near future.Sincerely,AmyAsst. Guest Experience and Loyalty Manager
Guest User
Standard queen Room Non smoking
Stayed in Feb 2024
Business travelers
8 review
Posted on Mar 6, 2024
Relatively close to the airport THB300 from the airport, hotel a little old but clean. Many choices at breakfast buffet. Hotel helped me arrange taxi for early morning trip.
Yu Fang
Superior Twin Room Non smoking
Stayed in Mar 2024
Business travelers
13 review
Very Good
Posted on Apr 18, 2024
Many times here and this is always our first choice for business trip in Bangna area
Response from Property: Thank you for sharing your experiences with us. We are delighted to hear that you enjoyed to always stay here many times and always choose our hotel for first choice that concerning with business trip in Bangna area. At Novotel Bangkok Bangna, we strive to provide a comfortable stay for all of our guests. We always take feedback from our customers seriously and will continue to do our best to improve our services in the future. Thank you again for your feedback and we look forward to your next visit with us! Sincerely,AmyAsst. Guest Experience and Loyalty Manager
KhooAnthony
Superior Queen Room Non smoking
Stayed in May 2024
Business travelers
1 review
Great
Posted on May 24, 2024
Staff are very friendly and helpful. Very courteous. Pleasant stay.
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. We are delighted that you appreciated with staff are very friendly and helpful, very courteous.Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit.Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager