Ibis Styles Bangkok Sukhumvit Phra Khanong

Convenient location near BTS station, with amenities within walking distance. Comfortable rooms and friendly service. Varied breakfast with international options. Free shuttle appreciated.

(Claim : I paid to stay and not sponsored) Issue 1: Room Condition Upon entering my room on the first day, I was disappointed to find it did not meet the standard I had anticipated. The room had not been cleaned properly; there were stains on almost every counter, and the bathroom had significant issues, such as a leaking faucet and water shortages during the shower in the evening. When I called reception, I was told to use the outdoor bath on the 7th floor, which I found completely ridiculous for a 4-star hotel. Additionally, the bathroom floor was slippery due to the lack of a door between the shower and the toilet. I also had to call for basic toiletries like a toothbrush and disposable slippers. The hotel’s liquid cleanser was a multi-purpose product, which was confusing, as it could be used for body, face, and hair, eliminating the need for separate bottles. Furthermore, the mattress and pillows were old and uncomfortable to the point that I developed back pain by Day 2. I did not sleep well at all. On Day 2, the situation worsened as the room was not properly cleaned; only the towels were changed, and the bed was simply rearranged. Issue 2: Customer Service I encountered poor service throughout my stay. The front desk staff were unhelpful, rude, and displayed discriminatory behavior during my check-in process. I was standing in the second line while a white customer was in the first line. When it was my turn, the receptionist asked me to wait and served the white customer first. At check-in, I requested an early check-in, which was less than an hour earlier than the standard time. The receptionist claimed that the room was still being prepared and that I would need to wait. However, the room was clearly ready, and the hotel only wanted to charge me an additional 500 Baht for the early check-in. The receptionist rudely directed me to the waiting area, and when it was finally time to check in, they did not bother to notify me that my room was ready. Issue 3: Noise Disturbance I had requested a quiet room with a good view, but my room faced a train railway, which was noisy, especially at night. On Day 2, there was further disturbance from loud guests late at night, which disrupted my ability to relax during my stay. The only positive aspect of my stay was the door service staff, who were helpful and friendly. Unfortunately, the rest of the staff who spoke basic English did not meet the standards I expected from a 4-star hotel. In fact, the service I received was worse than at some hostels. From this experience, I’ve learned to be more cautious when booking hotels, as I can no longer rely solely on their ratings.

The hotel is located on the quieter side of Bangkok. Nearest BTS station is Phra Khanong. So you can easily go around Bangkok. Breakfast was awesome. Pool is small but enough to chill, there is a pool bar too.