Guest User
October 9, 2024
"horizon comforts" most appalling experience. It goes with the name comfort but everything goes the other way around. I visited with my family of four. When asked for an extra pillow and sheets, i was told there's no housekeeping staff. I've travel-led and stayed at various properties but such an experience never occurred to me. The worst part is, with just a front office and just one security is not a safe place to stay shows lack of responsibility towards the safety of guests. I could be harsher with the verbiage, but i guess this is the responsibility of the owners and management to take immediate steps not to be so careless about a renowned property. I would want other guests to think twice before checking in. Don't get carried away by the ambience, there's a lack of responsibility and guest centricity here go elsewhere i'll never want to come back.