Guest User
September 9, 2024
Hotel was set in sprawling lands. Best feature was the waterpark literally just next door.
However I suppose as it was the school holidays, service was quite slow. Our luggage was not sent up to our room an hour after we checked in. When we called the reception, nobody knew where our luggage was, but was given the reassurance they would find it.
After waiting for another 10 mins, we decided to head up to the lobby and lo and behold! Our luggage was still at the concierge. We told the concierge that those were our luggage, and without checking, he just nodded his head and we took off with our luggage. No security checks. The concierge seems overwhelmed at the number of guests that day.
The hotel glass shelves had a layer of dust on it. Looks like it hasn’t been cleaned for a while, which was quite unacceptable being a 5 star hotel. Room was a bit too dark for me and the Aircon was constantly cold even after I adjusted the temperature to 32 degrees Celsius!
Breakfast was a riot with the large expansive halls being filled to the brim. Plates and cutlery was constantly unavailable. When the plates came, they seem to have been hastily washed with oil stains. Husband had a bad stomach after consuming some curry.
To be honest, the employees tried their best to be as hospitable as possible, but it was just unfortunate that we arrived at a time where it seems the entire hotel was severely shorthanded.