Hoshino Resorts Bandaisan Onsen Hotel

We stayed here for three nights by car over the New Year holidays. The building has the feel of a repurposed old ski resort hotel, but we came here to enjoy skiing comfortably rather than to enjoy the resort, so we have no complaints. <Food> The food is very good considering it is a ski resort hotel. We end up eating too much. However, one or two dishes served from the center change at night, but the rest are the same, and the same thing is served every day in the morning, so if you stay multiple nights, you will quickly get tired of it. If possible, I would like them to provide fruits that are not frozen. <Hot spring> The bath was comfortable, but I wish towels were prepared in the bath. We brought them from the room, so we enjoyed the hot spring in the morning, after skiing, and at night, but we had to use the same towels many times unless we asked for them to be replaced. <Guest room> There is no main lighting, only indirect lighting, so the room is dark. The humidifier tank does not return properly. Check-out at 2 p.m. is very much appreciated. It is innovative to be able to ski in the morning, take a bath in the hot spring, and then return to the room. On the other hand, the internet environment is unimaginably poor. If it is known that the area has weak mobile phone signals, I think the hotel's wifi could be improved. Or they could provide a paid internet connection plan. If I have to check data for work, that's it. <Ski resort> When I went out of the entrance of the ski locker (?), the slope in front of me was not open. The selling point of the hotel was that the slope was right when I left the hotel. ? Overall, the course layout was not good in many places, and it was difficult to move between the courses comfortably. However, the snow was excellent because of the heavy snowfall. <Other> They held a "Wax Recommendation" class in the lobby, which was so good that I could say it was the best reason why I was glad to have come here this time. I took the class before the night skiing on New Year's Eve, and I couldn't help but laugh at the difference from the daytime. As a result, I waxed every night during my stay. The miso soup that was served as a welcome service was so delicious that I went to have it every day. You can drink as much draft beer and sake as you want from the evening, so I was very grateful that it was ready every day before meals lol. The parking lot was so snowy that the cars were buried, but the hotel staff cleared the snow perfectly and removed all the snow that had accumulated on the cars. I was really grateful. Overall, I was very satisfied with the ski trip. Thank you very much.

In conclusion, the employee's "level of customer service was extremely poor." I think that ``an overly insidious customer service attitude'' is rude to people who work seriously (``Hoshino Resorts Bandaiyama Onsen Hotel also received this rating'') Specifically... - When inquiring about breakfast reservations, ``The result was incorrect.'' Even when I gave them the information, they acted ``indifferent'' (although I checked the reservation site from time to time and was able to make a reservation at the time) - After purchasing using a discount ticket, I was asked ``What did the suspicious person come here for?'' There are employees who come to the store to ask about the situation.There are also people who do not understand that not being able to accurately determine the means of transportation to the destination can lead to incorrect guidance (if public transportation・In a situation where I ``didn't understand the circumstances'', I was suddenly accused of ``mysterious accusations'' of ``pointing my phone's camera at someone else'' (my pleasant stay was ruined) ・I don't know if it's because of the influence of the group, but the taste is poor due to ``not using all the good ingredients'' or ``another factor''. If the second time was the same quality of response, there would be almost no chance of a third time (if you're a mom these days, you're guaranteed to lose).